FAQ about Leonardo Hotel Cardiff

Yes, complimentary Wi-Fi is available in all areas. The hotel ensures guests can stay connected both in rooms and public spaces.

Currently, check-in begins at 3:00 PM, and check-out is generally at 11:00 AM. The hotel follows these hours to offer a smooth transition between guest stays.

Yes, the reception desk operates 24 hours a day. The staff is always on hand to assist with arrivals, departures, and any needs in between.

Yes, accessible rooms and facilities are provided. The hotel has features such as wheelchair-friendly entrances and adapted bathrooms to support guests with mobility needs.

Yes, many team members speak more than one language. The hotel aims to assist international travelers and ensure seamless communication.

There are no meeting rooms or private event spaces available.

Yes, the hotel can provide additional cribs if needed.

Yes, the hotel proudly showcases modern pieces by local artists in common areas. These displays highlight the city’s creative energy.

The hotel provides various room categories, each with unique design features, differing layouts, and upgraded amenities to suit individual preferences.

Yes, all rooms include both air conditioning and heating. Guests can adjust settings to maintain a comfortable environment throughout the year.

Yes, each room is equipped with a small fridge or minibar. Guests can store personal items or enjoy in-room beverages at their convenience.

Yes, tea and coffee-making facilities are provided in every room. A selection of complimentary refreshments is available for guests.

Yes, an iron and ironing board can be requested from housekeeping. The staff promptly delivers them to guest rooms when needed.

Yes, each bathroom is stocked with complimentary toiletries and equipped with a hairdryer. The hotel ensures guests have essential amenities.

Yes, room service is offered around the clock. Guests may order meals and snacks at any time.

Yes, hypoallergenic items are available by request. The team works to accommodate special bedding needs for guest comfort.

Yes, staff can arrange festive decor to celebrate special occasions. Guests are encouraged to notify the hotel in advance.

Yes, a buffet breakfast is served daily. Typically, it is available from 7:00 AM to 10:00 AM on weekdays and slightly later on weekends.

Yes, a range of vegetarian and vegan selections are included on the breakfast menu. The culinary team also accommodates special requests where possible.

No, there is currently no rooftop bar. The property features a lively lounge area for socializing and enjoying cocktails.

Yes, non-residents are welcome to experience the bar and lounge. The venue invites both guests and locals to enjoy the atmosphere.

Yes, the kitchen can prepare gluten-free options. Guests are encouraged to notify staff in advance of any dietary needs.

Yes, a children’s menu is available. The culinary team ensures juniors have appealing choices for an enjoyable family meal.

No, a formal afternoon tea service is not regularly offered. The lounge may occasionally host themed events.

Cocktail masterclasses can be arranged upon request.

Yes, express check-in and check-out services are available. The front desk team aims to simplify arrivals and departures.

Yes, a credit card pre-authorisation is typically taken at check-in. This helps cover incidentals and any room charges.

No, pets are not allowed; only guide dogs are permitted.

Smoking is prohibited throughout the interior, and designated outdoor areas are available for those who smoke.

Standard reservations often include free cancellation if done within a specified window, though exact terms may vary.

Yes, luggage storage is provided. The staff will secure belongings for guests arriving early or leaving later in the day.

Yes, guests must typically be 18 or older to check in. A valid photo ID is required upon arrival.

Yes, early check-in and late check-out may be possible, subject to availability. Additional fees could apply.

Group accommodations are arranged on a case-by-case basis. The sales department provides specific rates and conditions upon request.

The hotel is close to major landmarks like Edinburgh Castle and the Royal Mile, making it convenient for guests to explore these iconic sites on foot or by short transit.

Waverley Station is about five minutes’ walk; Haymarket Station is roughly ten minutes by tram.

No, the hotel does not currently offer an airport shuttle service. However, the front desk can arrange taxis or private transfers upon request. The distance is 35-45 minutes by tram and 30-40 minutes by car.

Yes, the property is within easy walking distance of several popular spots. Guests can easily explore much of the city on foot.

Yes, the staff can book taxis and recommend reputable car-hire providers to suit guest plans.

Yes, the area is served by multiple bus routes and is near train stations. This allows guests to access various parts of the city efficiently.

The hotel currently does not operate its own parking lot but has partnerships with nearby parking providers. Guests can inquire at the reception for details.

Yes, the hotel features a lively lounge with DJ nights on select dates. Guests can enjoy energetic music and a social atmosphere.

No, the hotel does not typically offer official guided tours. However, the concierge can recommend local art tours.

Yes, the hotel occasionally offers seasonal packages that include exclusive rates or amenities during local festivities.

Yes, semi-private event spaces can be reserved for social functions. The events team is ready to assist with planning and setup.