FAQ about Leonardo Royal Hotel Mallorca Palmanova Bay

Yes, Leonardo Royal Hotel Mallorca Palmanova Bay provides complimentary high-speed Wi-Fi throughout all areas.

Yes, the front desk operates around the clock, ensuring assistance at any hour of the day or night.

At Leonardo Royal Hotel Mallorca Palmanova Bay, check-in starts 15:00 and check-out is required by 10:00.

The property offers 170 accommodation units, comprising spacious sea-view studios and family apartments.

Yes, Leonardo Royal Hotel Mallorca Palmanova Bay is entirely non-smoking indoors, allowing smoking only outdoors.

Yes, multilingual staff members speak English, Spanish, German, French and other major European languages.

Yes, Leonardo Royal Hotel Mallorca Palmanova Bay is family-friendly, featuring kids’ club, splash pool and apartments.

Accessible lifts, step-free entrances and adapted public areas facilitate movement; wheelchair-adapted rooms are available on request.

Yes, every studio, apartment and suite includes a fully equipped kitchenette with refrigerator, microwave and basic utensils.

No, not all rooms feature private balconies. Select rooms with balconies offer furnished outdoor spaces with panoramic full or partial views of Palmanova Bay.

Yes, individually controlled air-conditioning is fitted in every accommodation type and is included in the rate.

Yes, electric kettles with coffee and tea amenities are supplied in every kitchenette for guests’ convenience.

No, not in every room; a secure, complimentary safe is available at reception for guest valuables.

Yes, irons and ironing boards can be requested from housekeeping and delivered promptly to the room.

Yes, professional housekeeping refreshes every unit each day, including towel change and bed-making.

Yes, neighbouring or connecting studios and apartments can be allocated on request and the hotel advises noting the preference when booking so reception can place the rooms side-by-side if available.

They are empty refrigerators within each kitchenette, ready for guests to stock with their own items.

Leonardo Royal Hotel Mallorca Palmanova Bay offers buffet restaurant, lobby bar, poolside snack bar and lounge.

Breakfast is served daily from 07:30 until 10:30 in the main buffet restaurant.

Yes, optional all-inclusive packages cover buffet meals, snacks and a selection of drinks throughout the day.

Under local regulations the package includes a maximum of three alcoholic beverages per guest during each main meal.

Yes, the culinary team prepares clearly labelled gluten-free and dairy-free dishes upon request at the buffet.

Yes, high chairs are provided and child-friendly dishes are available within the daily buffet selection.

Yes, walk-in visitors are welcome to enjoy beverages in the lobby and terrace bars subject to capacity.

Guests must be at least 18 years old to complete the registration process.

Pets are not permitted anywhere on the premises, except certified assistance dogs.

Cancellation and prepayment conditions vary by chosen rate plan and are clearly outlined during the booking process.

Yes, the Balearic Sustainable Tourism Tax is payable on arrival; up to €3.30 per adult per night in summer, reduced in winter and exempt for under-16s.

Yes, early arrival or extended departure can be arranged subject to availability and may incur a supplementary fee.

Yes, a valid credit card is pre-authorised at check-in to cover incidentals during the stay.

Group bookings of six rooms or more are subject to separate payment schedules and additional terms.

Yes, secure luggage storage is available free of charge both before arrival and after departure.

Yes, complimentary baby cots are provided on request while extra beds are not offered for older children.

Leonardo Royal Hotel Mallorca Palmanova Bay sits 16.6 km from the airport, a convenient 25–30-minute drive.

Yes, the concierge can pre-book private transfers or shared shuttles on request for an additional charge.

Yes, the property overlooks the bay; Palma Nova’s sandy beach is roughly 700 metres away, an easy five-minute walk downhill.

Nearby highlights include Son Maties Beach 150 m, Magaluf Beach 300 m, Katmandu Park 600 m and BCM Nightclub 600 m.

Yes, the guest services desk organises reputable car-rental arrangements and delivers vehicles directly to the entrance.

Yes, taxis queue near the main entrance and reception staff gladly call licensed vehicles whenever required.

The hotel has no private parking; guests use free street spaces or nearby public car parks.

Reaching central Palma typically takes 15–20 minutes by taxi or about 35 minutes by public bus.

Leonardo Royal Hotel Mallorca Palmanova Bay features two outdoor pools—main and children’s—open throughout the warm season.

Yes, the supervised mini-club entertains children aged 4 to 12 with creative games and daily activities.

Evenings feature professional shows, live music, themed performances and family-friendly quizzes in the lounge stage area.

Yes, the animation team schedules archery, billiards competitions, pool games and varied sports throughout the day.

Yes, an elevated solarium terrace furnished with loungers provides sweeping Mediterranean panoramas.

Yes, stylish chill-out zones with Balearic lounge seating overlook the turquoise waters of Palma Bay.

Yes, an indoor games zone offers arcade machines, billiards and table-tennis for all ages.

The concierge at Leonardo Royal Hotel Mallorca Palmanova Bay arranges jet-skiing, paddle-boarding and other nearby water-sports.