FAQ about The Dilly

Yes, complimentary high-speed Wi-Fi is provided throughout the hotel, in both guest rooms and public areas.

Yes, check-in begins at 3:00 PM and check-out is at 12:00 noon.

Yes, it is officially rated as a five-star luxury hotel.

Yes, it was formerly known as Le Méridien Piccadilly until its rebranding in 2021.

Yes, families are welcome; amenities such as complimentary baby cribs and dedicated family rooms ensure a comfortable stay for guests of all ages.

Yes, a dedicated concierge team assists guests with restaurant reservations, transportation, tickets, and local recommendations for a seamless visit.

Yes, the hotel offers elegant function rooms and banquet halls that accommodate conferences, weddings, and other events with professional planning support.

Yes, reception is staffed around the clock, so assistance is available at any time.

Yes, the hotel provides 24-hour in-room dining, allowing guests to order meals and refreshments at any time.

Yes, connecting rooms are available on request, subject to availability; guests should advise the hotel in advance.

Yes, complimentary baby cribs are available, and roll-away beds can be arranged for an additional fee; advance request is recommended due to limited availability.
 

Yes, all guest rooms are air-conditioned and offer individual climate control.

Yes, each room features a minibar and facilities for making tea and coffee.

Yes, professional laundry and dry-cleaning services are available for guests at an additional charge.

Yes, accessible rooms and wheelchair-friendly facilities are available to ensure a comfortable stay for guests with disabilities.

Yes, the hotel provides spacious suites and family rooms that offer extra space and comfort for families or groups.

Yes, the main dining venue, The Terrace on Piccadilly, serves breakfast, lunch, afternoon tea, and dinner in a refined setting.

No, breakfast is not included in standard room rates. Guests may add it for an additional charge.

Breakfast is served on weekdays from 07:00–10:30 and on weekends from 07:30–11:00.

Yes, a traditional afternoon tea is served daily in The Terrace restaurant, featuring sandwiches, scones, pastries, and premium teas; advance booking is recommended.

Yes, the hotel’s bar adjacent to The Terrace offers cocktails, wines, and other beverages from midday until late evening.

Yes, the culinary team can cater to vegetarian, vegan, gluten-free, and other dietary needs if informed in advance.

Yes, child-friendly menus are available, and afternoon tea can be adapted for younger guests.

Yes, the hotel provides flexible rates that are fully refundable if cancelled within the specified period (usually up to 1–2 days before arrival); guests should review their booking terms for details.

Yes, pets are welcome; a £35 fee per pet per stay and a refundable £100 deposit apply, while service animals are exempt. Beds and bowls are available on request.

Yes, early check-in or late check-out may be arranged subject to availability and possible additional charges.

No, the hotel is entirely smoke-free; designated outdoor smoking areas may be available.

No, the hotel operates a cash-free policy and requires credit or debit cards for all payments.

Yes, the hotel pre-authorises a credit card or takes a deposit at check-in to cover incidentals, releasing the hold after departure if no extra charges are incurred.

Yes, the hotel’s prime West End address at 21 Piccadilly places major sights such as Trafalgar Square and Buckingham Palace within walking distance.

Yes, Piccadilly Circus station is about a two-minute walk away, and Leicester Square station is roughly seven minutes on foot.

No, the hotel does not operate a dedicated airport shuttle, but the concierge can arrange private transfers or advise on public transport.

No, there is no on-site parking; a nearby public garage (around £30 per day) is available, and the concierge can provide directions.

Yes, guests can walk to Piccadilly Circus, West End theatres, Leicester Square, Trafalgar Square, and even Buckingham Palace (about 15 minutes).

Yes, the surrounding Piccadilly and Mayfair areas offer numerous dining options, from casual cafés to fine-dining establishments such as Whitcomb’s and Hard Rock Cafe London.

Yes, for example, the Piccadilly Line runs directly from Heathrow Airport to Piccadilly Circus, and express trains from Gatwick connect with Tube services to the city centre; the concierge can advise on the best route.

Yes, the hotel’s Health Club includes a large indoor pool, modern fitness centre, and indoor squash courts, all complimentary for guests.

Yes, the fully equipped gym is open extended hours and free for all guests.

Yes, the hotel features one of central London’s largest indoor hotel pools, with complimentary access during Health Club hours.

No, the hotel does not have an on-site spa; however, the concierge can arrange appointments at nearby spas.

Yes, the Health Club offers two indoor squash courts; equipment can be borrowed, and court time booked through the club.

Yes, the concierge can secure theatre tickets, sightseeing tours, and other experiences to help guests enjoy London’s attractions.