FAQ about Leonardo Hotel Liverpool

Yes, complimentary Wi-Fi is accessible throughout the property, ensuring guests stay connected during their visit.

Standard check-in is at 3:00 pm and check-out at 11:00 am; the front desk can assist with special timing requests.

Yes, a 24-hour front desk is maintained to handle arrivals, inquiries, and assistance at any time.

Yes, families are warmly welcomed, and child-friendly options like cots and kids’ menus are readily available upon request.

Yes, accessible rooms and public spaces, as well as lifts and ramps, are provided for guests requiring mobility assistance.

Yes, many team members speak multiple languages to better assist international travelers.

No, on-site parking is unavailable; guests may use a discounted public car park 0.3 miles away.

Yes, fully equipped meeting and conference rooms are available, with dedicated event support staff to assist.

Yes, private events can be arranged in the event spaces, and the team can help plan every detail.

The hotel offers a variety of accommodations, including double, twin, and executive rooms, each designed for a comfortable stay.

Yes, each room is equipped with tea and coffee-making facilities for guests’ convenience.

Not all accommodations currently feature a minibar or fridge. Please check availability with the reservation team.

Yes, each room provides individually adjustable air-conditioning and heating for year-round comfort.

Yes, every room includes an iron, ironing board, and a hairdryer, ensuring guests have everything they need.

Yes, hypoallergenic bedding can be provided upon request to accommodate sensitivity needs.

Yes, 24-hour room service is offered, so guests can enjoy meals or snacks whenever they wish.

Yes, additional pillows and blankets are always available upon request.

Yes, dry-cleaning is available Monday–Friday, usually returned the same or next day.

Yes, a buffet breakfast is served from 6:30–10:00 on weekdays and 7:00–11:00 at weekends.

Yes, vegetarian and vegan selections are prepared to accommodate diverse dietary preferences.

Yes, gluten-free options can be arranged, and the kitchen team appreciates advance notice for the best experience.

Yes, the on-site bar area offers pleasant views near the dock, creating a relaxing waterfront vibe.

Yes, non-residents are welcome to visit the bar and enjoy a drink or light snack.

Yes, children are gladly received, and the staff is happy to accommodate families.

Yes, lunch and dinner are available, complete with a children’s menu to suit younger tastes.

No, afternoon tea is not available at present within the hotel.

Guests must be at least 18 years old to check in, though age requirements may differ for group bookings.

Yes, express services are available to streamline arrivals and departures whenever possible.

Yes, a pre-authorization on a valid credit card or a deposit may be requested at check-in.

Yes, secure luggage storage is offered for guests who arrive early or need to depart later.

Cancellation policies vary by rate plan, and detailed terms can be found in the booking confirmation or by contacting the reservations team.

No, pets are not permitted, except certified assistance animals, and no fees apply for them.

No, smoking is strictly prohibited throughout, and designated areas are not provided.

Yes, these options may be available for an extra charge, subject to room availability.

Yes, group bookings may include specific terms and conditions, and the reservations team can advise on details.

The hotel is only a few minutes’ walk from the Royal Albert Dock, making it easily accessible for guests.

Nearby attractions include the Royal Albert Dock, The Beatles Story, and Tate Liverpool, all within a short stroll.

It is around a 15 to 20-minute walk or a brief taxi ride from Liverpool Lime Street Station.

No, there is no dedicated airport shuttle, but the team is happy to help arrange taxis or private transfers.

Yes, The Beatles Story is located at the Royal Albert Dock, just a short walk away.

A taxi ride is often the quickest, taking about 20 minutes, though public transport options like buses are also available.

Yes, taxis are readily accessible, and car-hire providers operate in the vicinity.

The property is within an easy walking distance to ACC Liverpool, making it hassle-free for event attendees.

No, there is no on-site fitness center, but the staff can recommend nearby facilities.

No, an indoor pool is not available on-site. The front desk can suggest local pool venues for families.

No, the hotel does not operate an on-site spa, but the team can recommend nearby wellness centers.

No, fitness classes are not offered in-house; staff can direct guests to local options.

No, there is no sauna or steam room available on-site.

No, a rooftop terrace is unavailable; however, some rooms enjoy dock or city views.

Yes, the staff can coordinate guided tours so guests can explore local attractions more thoroughly.

No, regular live music or evening shows are not hosted on-site, but the team can suggest nearby venues.

Yes, the staff will gladly assist in arranging local experiences or cultural events for interested guests.