FAQ about NYX Hotel Hamburg

Yes, high-speed Wi-Fi is complimentary throughout NYX Hotel Hamburg, covering every guestroom and all public areas.

Yes, the reception is staffed around the clock so guests can check in or obtain assistance at any hour.

Check-in officially begins at 15:00, while check-out is requested by 12:00 noon on the departure day.

Yes, a limited number of on-site underground parking spaces are available at NYX Hotel Hamburg for a fee of €24.00 per night; advance reservation is not possible.

Yes, team members speak German and English, with additional languages available among the front-desk staff.

Yes, several modern meeting rooms with audiovisual equipment and catering options can be booked for events and conferences.

Yes, specially adapted guestrooms, lifts and barrier-free public areas ensure comfortable access for guests with reduced mobility.

NYX Hotel Hamburg offers 236 contemporarily designed guestrooms and suites in total.

Yes, baby cots are available on request and a limited number of connecting rooms can be pre-arranged for families.

Yes, every guestroom is equipped with individually adjustable air-conditioning and heating controls.

Yes, each room has a minibar that can be used for personal refreshments. However, the minibar is only stocked in the Space rooms and suites.

Yes, complimentary tea- and coffee-making facilities, including an espresso machine, are provided in all rooms.

Yes, irons and ironing boards are available free of charge upon request from housekeeping.

Yes, all bathrooms come with a wall-mounted hairdryer and a full set of complimentary toiletries.

Yes, all rooms are equipped with anti-allergic bed linen and additional pillows can be provided upon request before or during the stay.

No, room service is provided but only during restaurant and bar operating hours, not 24 hours.

Yes, each room has an electronic laptop-sized safe for secure storage of valuables.

Yes, every guestroom contains bedside and desk-level USB charging ports so guests can power phones and other devices without travel adapters.

Yes, daily housekeeping is performed; evening turndown service is not provided unless specially requested.

Yes, a hot and cold buffet breakfast is served daily from 06:30 to 10:30 on weekdays and from 06:30 to 11:00 on weekends and holidays.

Yes, the kitchen can prepare vegetarian, vegan and gluten-free options when these needs are communicated in advance or on arrival.

Yes, a reduced late-night menu of snacks and beverages is available via the bar and room-service channel after kitchen closing time.

Yes, children are welcome to dine with adults; age restrictions only apply after 22:00 in the bar area.

No, the hotel currently does not provide room service for food or beverages.

Yes, guests of NYX Hotel Hamburg can pre-order an early-bird packed breakfast or takeaway coffee at reception the evening before departure.

The Clash restaurant is open daily for dinner, usually from 6:00 PM to 10:00 PM. Lunch is served from Monday to Friday from 12:00 PM to 2:00 PM.

Cancellation and pre-payment conditions depend on the chosen rate; flexible rates allow free cancellation until 18:00 on the day of arrival, while non-refundable rates are charged at booking.

The minimum age to register and check in is 18 years.

Yes, dogs up to medium size are welcome for an additional nightly cleaning fee of approximately €15.

Yes, all guestrooms and indoor public areas are strictly non-smoking; designated outdoor smoking zones are provided.

Yes, express check-in and check-out can be arranged at reception to reduce waiting time.

Yes, complimentary luggage storage is available at the reception for early arrivals or late departures.

Yes, a credit-card pre-authorisation for incidentals is taken upon arrival.

Yes, bookings of ten rooms or more are treated as group reservations and are subject to separate contract terms and payment schedules.

Yes, early check-in or late check-out can be granted when available, typically for an additional fee.

NYX Hotel Hamburg is roughly 1.5 kilometres from Hamburg Central Station, making it an easy 15- to 20-minute walk.

The nearest rail stop is Hammerbrook (City-Süd) S-Bahn station, located about a 5-minute walk away.

Public transport via S-Bahn and U-Bahn takes approximately 30 to 35 minutes door to door.

No, there is no scheduled airport shuttle; however, our reception team can arrange a private transfer or taxi at any time upon request.

Yes, reception staff will quickly order taxis or help arrange car-hire through trusted local providers.

No, the hotel does not offer on-site bicycle rentals; reception staff can recommend nearby hire shops if needed.

Yes, the hotel offers a limited number of electric-vehicle charging stations in its car park; reservations are not possible.

Yes, NYX Hotel Hamburg provides an on-site fitness room with cardio and strength equipment that is accessible free of charge to all guests.

Yes, the lobby level has a chill-out area with table football and retro arcade games for guests to use.

Yes, regular DJ sets and live music nights are scheduled on Thursdays and Fridays and for special event nights.

While the reception cannot book tours, harbour cruises or fast-track attraction tickets on your behalf, the team is happy to provide information and contact details for local providers.

No, the building does not include a rooftop terrace; outdoor seating is limited to the ground-floor patio.

Yes, the interior design of NYX Hotel Hamburg incorporates street-art pieces and installations created by locally based Hamburg artists.

No, the property does not feature a sauna or dedicated wellness area beyond the fitness room.