FAQ about Leonardo Hotel Hamburg City Nord

Yes, Leonardo Hotel Hamburg City Nord offers complimentary high-speed Wi-Fi in all guestrooms and public areas.

Yes, the reception desk is manned around the clock, 24 hours daily.

Standard check-in begins at 15:00, while check-out is required by 12:00 midday.

Yes, reception staff are multilingual and routinely assist guests in German and English.

The property comprises 182 contemporary guestrooms across several categories.

Yes, Leonardo Hotel Hamburg City Nord provides both outdoor and underground parking on site, currently priced at EUR 15 per day.

Yes, all guestrooms and indoor public areas are 100 percent smoke-free; smoking is permitted only in the designated outdoor area.

The property is not fully wheelchair accessible; however, most guestrooms can be reached by elevator.

Yes, Leonardo Hotel Hamburg City Nord features seven fully equipped meeting and conference rooms that can accommodate up to 200 participants.

Yes, all guestrooms are fitted with individually controlled air-conditioning for personal comfort.

Yes, rooms are equipped with either a kettle with tea and coffee supplies or a small coffee machine.

Yes, the Superior rooms contain a small minibar stocked with beverages and snacks. The Comfort rooms contain an empty minibar for personal items.

Yes, housekeeping can provide hypoallergenic bedding or additional pillows upon advance request at no extra charge.

Yes, irons and ironing boards are available free of charge from reception upon request and subject to availability.

Yes, complimentary toiletries such as shampoo, soap and shower gel are supplied in every bathroom.

No, at the moment the hotel does not provide room service. However, it is possible to order in the restaurants for pick up.

Yes, laundry and dry-cleaning services are available Monday to Friday for an additional fee.

Yes, every bathroom is equipped with a wall-mounted hairdryer.

Yes, Leonardo Hotel Hamburg City Nord serves a generous hot and cold buffet breakfast every morning in the restaurant.

Breakfast is served Monday–Friday 06:00–10:00 and weekends or public holidays 07:00–11:00.

Yes, vegetarian and vegan dishes are available at breakfast and in the restaurant on request.

Yes, gluten-free bread and other items can be provided; guests should notify the team in advance.

Yes, the on-site restaurant offers lunch from Monday - Friday 12:00 - 14:00 and dinner service daily from 17:00 - 22:00.

Yes, the hotel bar opens Monday to Friday at 17:00 and serves drinks until around 24:00. On weekends and public holidays it stays open until 01:00.

Yes, non-residents are welcome to enjoy drinks in the bar subject to availability.

Yes, a simplified children’s menu with smaller portions is available upon request.

Yes, the restaurant includes a leafy outdoor terrace that opens in suitable weather.

At Leonardo Hotel Hamburg City Nord, at least one guest must be 18 years old to complete check-in.

Yes, pets up to medium size are welcome; a surcharge of EUR 15 per night applies.

Yes, several room categories are sold with flexible or free-cancellation conditions when booked directly.

Yes, express check-out is possible; reception will prepare the bill in advance on request.

Early arrival or delayed departure can be arranged subject to availability and a small fee.

A credit-card pre-authorisation is taken on arrival instead of a cash security deposit.

Group reservations of 10 rooms or more are subject to special contracts and cancellation terms.

Yes, baggage storage is complimentary for in-house guests on arrival or departure day.

Children up to age 12 may share existing beds with parents at no extra cost.

Leonardo Hotel Hamburg City Nord is approximately 4.5 kilometres from Hamburg Airport, a car journey of about 10 minutes.

Nearby stops include the bus stop "Dakarweg" (2 minutes from the hotel) and the S-Bahn station Rübenkamp and U-Bahn station Sengelmannstraße, each about a 15-minute walk away.

No dedicated airport shuttle is provided; taxis or public transport are recommended.

Yes, Hamburg Stadtpark can be reached on foot in roughly five minutes.

The city centre can be reached by S-Bahn in approximately 15–25 minutes door to door.

Yes, reception will gladly organise taxis at any time.

Bicycles are not rented on-site, but staff can direct guests to a nearby CityBike (StadtRad) station.

No, the car park does not currently feature electric-vehicle charging stations.

Yes, reception will email or explain detailed driving directions for arrivals coming via the A7 motorway.

The outdoor surface car park has no height restriction, while the underground garage is limited to 1.7 metres.

Leonardo Hotel Hamburg City Nord houses a compact fitness room with cardio and strength equipment, available free of charge from 10:00 to 22:00.

Yes, guests at Leonardo Hotel Hamburg City Nord can unwind in a traditional Finnish sauna and steam bath daily from 16:00 to 22:00.

Yes, fresh towels are provided free of charge in both the fitness room and sauna.

No, the reception currently does not provide jogging or cycling maps for Stadtpark visitors.

No, attraction tickets cannot be purchased or reserved through the hotel reception currently.

No dedicated business lounge exists, but meeting foyer areas can be used for informal breaks.