FAQ about Leonardo Hotel Bristol City

Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas.

Yes, reception is staffed around the clock, so guests may arrive or depart at any hour.

Check-in is from 15:00 and check-out is by 11:00.

Yes, the hotel welcomes families and offers family rooms, cots and highchairs on request.

Yes, accessible rooms are available on every floor, and the property provides a step-free entrance, lifts, clear routes, and an accessible restaurant and lobby.

Yes, discounted parking is available at Gardiner Haskins or NCP Broadmead, five minutes' walk.

Yes, a fully equipped meeting room with catering packages is available for corporate events.

Yes, every room has a drinks chiller; Executive rooms include complimentary snacks and soft drinks.

Yes, every room features a kettle with complimentary tea and coffee.

Yes, an iron and ironing board are provided in each room.

Yes, every bedroom includes a hairdryer, usually located in the vanity or desk drawer.

Yes, rooms feature individually controlled climate control for heating and cooling.

Yes, USB charging sockets are installed beside each bed and at the desk.

Yes, eco-friendly toiletries are supplied in every bathroom.

Yes, all bedding is hypoallergenic, and extra pillows can be provided on request.

Yes, a hot and cold buffet breakfast is served each morning.

Breakfast is served 06:30–10:00 Mon–Fri and 07:00–11:00 Sat–Sun & bank holidays.

Yes, vegetarian and vegan items are included on the buffet every day.

Yes, The Bar and Grill serves lunch, dinner and drinks daily.

Yes, gluten-free dishes can be prepared; please inform the team on arrival.

Yes, day visitors are welcome, subject to table availability.

Yes, a limited late-night menu is available through 24-hour room service.

Yes, dedicated children’s menus are available in the restaurant and bar.

Yes, guests may complete online check-in and use express check-out on departure.

No, no security deposit is required; purchases are paid immediately using debit or credit cards.

Yes, complimentary luggage storage is available to all guests.

Guests must be 18 years or older and present valid photo ID.

No, pets are not permitted, except certified service animals.

No, smoking or vaping is prohibited indoors; a designated outdoor smoking area is provided.

Yes, flexible rates may be cancelled without charge up to the stated deadline; terms vary by rate.

Yes, these can be arranged for a fee, subject to availability.

The hotel is about 600 m (an 8-minute walk) from the station.

Currently, the hotel does not run a shuttle; guests can use the Airport Flyer bus or taxi.

The Airport Flyer bus to Temple Meads plus the short walk takes approximately 25–35 minutes.

Yes, Cabot Circus is around 700 m away, roughly a 10-minute walk.

The Harbourside is about 1 mile (1.6 km) away, a 20-minute walk or short bus ride.

Temple Way is served by First Bus routes 8, 9, 70 and 73, among others.

Yes, reception will happily book taxis and assist with car-hire reservations.

No, the hotel is outside the Clean Air Zone; non-compliant vehicles are charged only when driving through it.

No, the property does not have a swimming pool.

No, spa services are not available on site.

No, the hotel does not feature a rooftop terrace.

Yes, the reception team can book guided tours and local attractions on request.

Currently, the hotel does not schedule regular live entertainment.

Children under 16 are not permitted to use the gym; older teens must be supervised by an adult.

Yes, guests enjoy complimentary access to a modern gym with Technogym equipment.

Yes, a secure bike store is available; e-bikes, e-scooters and battery charging are not permitted.