Guest reviews for NYX Hotel Bilbao

the staff was very friendly & helpful

Everything about the hotel was as expected .... except the roof terrace was closed for refurbishment. This was a huge disappointment as it was the factor which decided our choice to stay in the NYX. We were only notified when we checked in and if we had been notified a week earlier we would have chosen a different, less expensive hotel.

Enjoyable / comfortable experience where all the staff were knowledgeable and very professional.

We had a fantastic 4 night stay at the NYX Leonardo in Bilbao. The room was lovely, overlooking the Arriago Theatre. Of particular note is how well soundproofed the windows were, there was no noise at all from outside, and there were excellent black out curtains. Bed was big and very comfortable, and room clean. It was a little disappointing to discover that the rooftop bar and terrace was closed, as we were looking forward to that, but there were plenty of other things to do and see during our stay.

No better location to stay in Bilbao, easy access to the old town, Plaza Nueva, trams, taxis, buses, etc. I spent a marginal extra amount for a jnr suite with balcony and it was well worth the money. Comfortable bed, good shower, dark room (with curtains closed) and near silent AC - I have absolutely nothing to complain about :-)

I missed complimentary bottles of water. We received one bottle for 2 people only the first day and nothing more for a 4 day stay.

We had a great experience at NYX Bilbao. The location is fantastic, the staff are nice and attentive and the facilities are great. Just one little piece of constructive criticism: The breakfast was very good, but it could have more variety. We would definitely recommend it to our friends and family and we will come back soon!

Really enjoyed our stay there Good clean Hotel staff really helpful Excellent breakfast and Hotel in exceptional position Would definitely stay there again

What a nice relaxed city!! Hotel NYX is located on a top spot!! Nice staff and very helpful. A must go…

Hotel is very well located with short walking access to town. Services and the accommodation was good value for money. Highly recommended !

Great Hotel in the center of Bilbao, modern room, lovely breakfast. Friendly staff. Located between the old and new town of Bilbao right by the river and within walking distance to most of the attractions. Highly recommend it.

We were very happy that the front desk staff assisted us in forwarding on a bag left in our room. We were very grateful for their assistance.

Superbly located hotel within a very short walk of Plaza Nueva. We had a large terrace with a great bathroom and a large comfortable bed. Staff were on the whole friendly and helpful.

Great location, really clean facilities and a beautiful city view, yet our experience was undermined by the restaurant’s staff rudeness during breakfast, as they almost refused to accomodate us despite the obvious availability of tables.

Ideally situated for the old town with its square full of bars. 25 minutes gentle walk along the river to the Guggenheim.

I've visited this hotel before and had the same good experience, friendly staff and beatiful hotel, ideally positioned in the city. This time I had a room which was of lower quality and view, but all the required comfort was available, besides tissues. Anyhow, the total experience is good.

Perfect location with friendly staff. The room was fine, though it was often quite cold. We asked for an extra blanket. The bathroom was very good, but placed in the middle of the room and would not really be suitable for two people sharing who were not a couple, as it seemed to lack privacy. It would have been good if there had been Netflix or some channels in English over and above BBC News. Overall though, I would definitely recommend this hotel.

It was value for money and very near to public transport station and Taxi

The hotel location is fantastic and the facilities are great. There should be a warning about the toilets being glass since some people may find this intimidating, it was challenging for our children. The views were breathtaking. The breakfast can be improved.

Overall a pleasant experience.

Minor point but the cups in the room were difficult to hold when full of hot drink as no handles. Restaurant food was not particularly good. Room and hotel generally very clean and the hotel was very central. Staff were helpful and pleasant.

The hotel was perfectly located without being noisy. The staff were very friendly and the hotel manager was great with any enquiries we had. She would go above and beyond to help.the guests

Everything in the hotel was exelent. I was completely satisfied there. The only thing I missed was a menu card with a larger offer. I had a dinner there every evening and a guality was exelent. But I had to repeat the same food

Clean, comfortable bed, really good shower, pleasant staff and good breakfast selection. Not sure the decor is to my taste but that's not really important - the positives lve listed above are important for any hotel stay. Enjoyed my visit.

Wonderful hotel, staff a location.

Absolutely perfect base for a trip to Bilbao. Ideally located next to Plaza Nueva in Casco Viejo but close to downtown Bilbao via tram, bus and metro. Huge bed, powerful shower, enormous fluffy bath towels, absolute silence from street noise, gentle door closing and multi-lingual staff. Loved the glass panelled bathroom

Nice and friendly hotel in Bilbao.

Really nice hotel right next to the river, close to shops and restaurants. Good breakfast and a kind and helpful staff.

Would highly recommend hotel, but take breakfast in a nearby small cafe for better experience

The hotel was amazing, what a treat. We thoroughly enjoyed our stay. The location was excellent and the staff very friendly. I would definitely stay there again.