FAQ about NYX Hotel Bilbao

Yes, NYX Hotel Bilbao offers complimentary high-speed Wi-Fi in all rooms and public areas.

Yes, the reception operates 24 hours a day, allowing seamless late-night arrivals and early departures at any hour.

NYX Hotel Bilbao observes 3:00 pm check-in and 12:00 noon check-out times.

The property offers 108 contemporary guestrooms and suites across several room categories.

Yes, NYX Hotel Bilbao maintains a completely smoke-free environment in all guestrooms and public spaces.

Yes, multilingual team members are on duty to assist guests in several major languages.

Yes, four wheelchair-accessible rooms and adapted public areas meet the needs of guests with reduced mobility.

Yes, NYX Hotel Bilbao provides secure, complimentary luggage storage before check-in and after departure.

Yes, the in-house City Lovers concierge gladly curates personalised neighbourhood tips and experiences for every guest.

Yes, every guestroom features individually controlled air-conditioning and heating for year-round comfort.

Yes, all rooms include 40-inch LED flat-screen televisions offering a wide selection of satellite channels.

Yes, a coffee machine and tea-making set are provided in each room.

Yes, stocked minibars are installed in all guestrooms for convenient refreshments.

Yes, complimentary baby cots are available on request and confirmed subject to availability.

Yes, accommodation is built with sound-proofing to enhance tranquillity and privacy.

Yes, NYX Hotel Bilbao’s room service runs 1:00-3:30 pm and 7:30-11:00 pm daily.

Yes, same-day laundry, dry-cleaning and professional ironing services can be arranged for guests.

Yes, each room contains a secure electronic safe suitable for valuables and laptops.

Yes, NYX Hotel Bilbao serves a generous daily buffet breakfast in the on-site restaurant.

On weekdays, breakfast is served from 7:00 am to 10:30 am, while on weekends it is available from 7:30 am to 11:00 am.

Yes, Clash Restaurant serves lunch from 1:00 pm to 3:30 pm and dinner from 7:30 pm to 11:00 pm every day.

Yes, vegetarian and vegan dishes appear prominently on the regular à-la-carte menu.

Yes, the bar pours classic and signature cocktails daily from 12:00 pm until late evening.

Yes, continental breakfast can be delivered to the room by prior request through room service.

The minimum age required for check-in is 18 years.

Yes, a refundable damage deposit of €100 is collected by credit card at check-in and fully returned at check-out if no damage is found.

One pet up to 15 kg (33 lbs) is welcome for a fee of €20 per day; service animals stay free of charge.

Cancellation and pre-payment conditions vary by room rate and booking channel; details appear during reservation.

Yes, late check-out is possible subject to availability and may incur an additional fee.

Yes, contact-free check-out is offered and express formalities can be arranged at the front desk.

Major credit and debit cards are accepted for reservations and on-site payments; cash is not accepted at the property.

Yes, the property reserves the right to pre-authorize the provided credit card before arrival.

NYX Hotel Bilbao is approximately 1.3 km from the Guggenheim, about a 15-minute riverside walk.

Arriaga tram stop is the nearest, located about 150 metres from the entrance.

Zazpikaleak/Casco Viejo metro station sits roughly 200 metres away, less than five minutes on foot.

Yes, NYX Hotel Bilbao guests enjoy discounted public parking 300 m away for roughly €21.30 daily.

The main Abando Indalecio Prieto station is about 300 metres away, under a five-minute walk.

Yes, the front-desk and concierge gladly book taxis or arrange car hire for guests.

Yes, Arriaga Theater is 20 metres away and El Arenal Park only 30 metres, both seconds on foot.

The exhibition centre is approximately 6.3 km away, a 15- to 20-minute drive in normal traffic.

The A-8 motorway, 1.7 km from the hotel, provides the most direct vehicular access.

Yes, a well-equipped fitness gym is open to guests at no charge.

Yes, vintage arcade games and an arcade room add playful nostalgia in the lobby area.

Currently, NYX Hotel Bilbao’s panoramic rooftop terrace is closed, so guest access is unavailable.

Yes, live DJ sessions and occasional themed evenings are hosted, but scheduling varies and is unpublished.

Yes, contemporary meeting rooms and a business centre with up-to-date audiovisual technology are available for events.

No, they happily suggest noteworthy attractions, yet they do not organise guided tours or bespoke experiences.

Yes, the hotel celebrates Halloween with themed ambience and refreshments, and offers special Aste Nagusia menus.