FAQ about Hotel Aberdeen

Yes, complimentary high-speed Wi-Fi is available in all guestrooms and public areas.

Check-in starts at 15:00 and check-out is by 11:00.

Yes, the reception is staffed 24 hours a day, every day.

The hotel offers 203 contemporary guest rooms spread across seven floors.

Yes, dedicated meeting rooms with audiovisual equipment, refreshments and a conference executive are available for business events.

Yes, cribs/cots and family rooms for up to two adults and two children can be reserved in advance.

Standard Double, Twin, Triple, Family and upgraded Executive rooms are offered.

Yes, all guestrooms feature individual climate-controlled air conditioning.

Currently, mini-fridges are fitted only in Executive rooms; availability in other categories is limited – please request when booking.
 

Yes, a hairdryer is provided in every guest bathroom.

Yes, room service is available around the clock for meals and snacks.

Yes, daily housekeeping is provided unless a guest opts out.

Yes, a limited number of connecting rooms can be booked in advance.

Yes, several wheelchair-accessible guestrooms offer widened doorways, lower beds, ample maneuvering space, and roll-in or adapted bathrooms with grab rails, lowered sinks and emergency pull cords.

Yes, same-day dry-cleaning and standard laundry are available (items collected before 09:00 are usually returned that evening; otherwise within 24 hours).

Executive rooms are larger and located on higher floors; they add a king-size bed, in-room safe, stocked mini-fridge with mineral water/soft drinks, luxury toiletries, daily newspaper and a 20 % food-and-beverage discount. Superior rooms include the core amenities (air-con, HDTV, coffee/tea) but not these extras.

Yes, a hot and cold buffet breakfast is served in the restaurant each morning.

Breakfast is served 06:30 – 10:00 (Mon–Fri) and 07:30 – 10:30 (Sat–Sun & public holidays).

No, breakfast is only included with “Bed & Breakfast” rates; otherwise it is charged as a supplement.

Yes, the restaurant labels gluten-free dishes and can provide vegan or other special meals when notified in advance.

Yes, the hotel features a contemporary bar and lounge serving drinks and light meals.

Yes, a traditional afternoon tea can be arranged upon request; advance booking is essential.

The menu features modern British and Scottish classics, including steak, fish, and vegetarian dishes.

Yes, a children’s menu is available in the restaurant and bar.

Yes, early check-in and late check-out are offered subject to availability; late check-out currently costs £20.

Yes, reception offers free luggage storage for arriving or departing guests.
 

Cancellation terms depend on the rate booked; fully flexible rates can usually be cancelled free of charge up to the day of arrival, while advance-purchase rates are non-refundable.

No, pets are not permitted, but registered assistance dogs are welcome.

Yes, the property is completely smoke-free.

Yes, a pre-authorisation on a credit or debit card is taken at check-in to cover incidentals.
 

Visa, Mastercard, Diners Club and UnionPay are accepted; please note that cash payments are not currently accepted at reception.
 

The hotel sits adjacent to Aberdeen Rail Station within the Union Square complex—less than a two-minute walk via covered walkway.

There is no private parking on site; guests receive a discounted rate at the adjacent Union Square multi-storey car park (levels 9 and up, approx. £7 per 24 h).
 

Aberdeen Airport is about 7 miles (11 km) away; a taxi or car ride takes roughly 13–15 minutes.

Union Square Bus Station next door is served by JET 727 (airport), routes 6, X17, 11, 3 and other First Bus services.

Yes, reception will gladly book a taxi and can advise on the direct JET 727 bus to the airport.

Yes, the hotel is inside Union Square and about a five-minute walk from Union Street’s shops and restaurants.

No, the property does not feature a spa or dedicated wellness facilities.
 

No, the hotel does not currently partner with local tour operators or whisky trail operators.

Guests often jog the Beach Esplanade or the River Dee pathways, both reachable within minutes of the hotel.
 

BrewDog Union Square and Siberia Bar on nearby Union Street are both within a 5–10 minute walk for craft beer and late-night cocktails.

Nearby options include the Aberdeen Maritime Museum (a 10-minute walk), Duthie Park & Winter Gardens (a 2-minute ride by direct bus), and Codona’s Beachfront Amusement Park (about 1 minute away).

Yes, Aberdeen Beach is about a 20-minute walk or a short ride on buses 13 or 15 from Union Square.

The bar does not host live music performances or themed evening events.