FAQ about Leonardo Hotel Utrecht City Center

Yes, Leonardo Hotel Utrecht City Center provides complimentary high-speed Wi-Fi in all guestrooms and public areas.

Yes, the reception team is on duty around the clock to assist arrivals, departures and guest requests.

The hotel comprises 90 well-appointed guestrooms and suites across five floors.

The property holds an officially recognised four-star rating under the Dutch Hotelstars system.

Yes, front-of-house colleagues speak Dutch, English and German, ensuring clear communication for international guests.

Yes, Leonardo Hotel Utrecht City Center is entirely smoke-free, with smoking prohibited in all rooms and indoor public spaces.

Yes, the hotel is proudly certified by the Green Key sustainability programme.

Yes, guest floors are reachable by elevator, so stairs are not the sole access option.

Yes, every room provides an electric kettle with complimentary tea and coffee supplies.

Yes, selected categories feature a small refrigerator suitable for chilled drinks and snacks.

Yes, air-conditioning is fitted in Club, Deluxe and other upgraded room types.

Yes, a full-size hair-dryer is supplied in every private bathroom for guest convenience.

Yes, bathrooms are stocked with complimentary toiletries that are replenished as required.

Yes, extra pillows are provided on request; hypoallergenic bedding is currently not available.

Currently, guestrooms are serviced only upon guest request as part of the property’s environmental initiative.

Yes, all accommodation offers an in-room safe large enough for a laptop and personal items.

No, the hotel does not provide wheelchair-accessible guestrooms or barrier-free facilities.

Yes, Leonardo Hotel Utrecht City Center serves an extensive hot-and-cold buffet breakfast each morning in the restaurant.

Breakfast is served Monday through Friday from 07:00 to 10:00.

On Saturdays and Sundays breakfast runs from 08:00 to 11:00.

Yes, vegetarian or vegan breakfast options can be arranged with prior notice.

No, there is no on-site restaurant; guests may explore nearby eateries.

Yes, the Coffee Lounge remains open 24 hours a day for complimentary hot beverages.

Yes, children benefit from a discounted breakfast rate of approximately €12.50 per child.

Yes, room service is available, allowing guests to dine in the privacy of their room.

Yes, gluten-free products are available at breakfast when requested in advance.

At Leonardo Hotel Utrecht City Center, check-in begins at 15:00 and check-out is requested by 12:00 noon.

Yes, early arrival or late departure may be arranged on request, subject to availability and possible fees.

The minimum check-in age is 18 years.

No, the hotel does not request a security deposit or credit-card pre-authorisation.

Cancellation terms depend on the chosen rate; flexible rates normally allow free cancellation within the stated deadline.

No, pets are not permitted, with the exception of certified assistance animals where applicable.

Yes, complimentary luggage storage is available both before arrival and after departure.

Special group conditions and possible surcharges apply when reserving ten or more rooms.

The hotel accepts American Express, Visa, Mastercard, Maestro and cash payments.

Leonardo Hotel Utrecht City Center is about 250 metres from Utrecht Central Station, an easy three-minute walk.

Yes, guests can use nearby public garages such as Hoog Catharijne and Bijenkorf.

Nearby public garages charge around €27.50 per day; parking is not hotel-owned.

The drive from Amsterdam Schiphol Airport typically takes around 35 to 40 minutes, depending on traffic.

Major Utrecht landmarks such as Dom Tower, TivoliVredenburg, Hoog Catharijne Mall and the picturesque Oudegracht canal are all within a five-minute stroll of Leonardo Hotel Utrecht City Center.

No, the hotel does not arrange airport shuttles or private transfer services.

Yes, the hotel’s Vredenburg address lies within the central area where pedestrian traffic predominates.

Bicycle rentals are readily available nearby, and the reception team at Leonardo Hotel Utrecht City Center can assist with arrangements on request.

Yes, detailed public-transport directions are happily provided by reception upon request.

Yes, dedicated meeting facilities are available for corporate gatherings and private events.

The hotel offers one meeting room accommodating up to 12 participants, boardroom style.

Yes, the reception desk provides complimentary maps and personalised recommendations to enhance guests’ exploration of Utrecht.

No, the hotel is only a few minutes’ walk from Hoog Catharijne shopping mall and does not provide a direct internal connection between the buildings.

No, the hotel does not organise walking or cycling tours of Utrecht.

Yes, the Miffy Museum, Railway Museum and Dom Tower are all easily reached on foot and delight families.

The 24-hour Coffee Lounge at Leonardo Hotel Utrecht City Center offers a comfortable, quiet setting for reading or informal work.