FAQ about Leonardo Hotel Plymouth

Yes, free Wi-Fi is available throughout all areas of the property, ensuring guests remain connected.

The standard check-in time is 3:00 PM, and check-out is 11:00 AM. The staff can accommodate special requests when possible.

Yes, the front desk operates around the clock, allowing guests to receive assistance at any time.

Yes, some staff members speak multiple languages to help international visitors, subject to availability.

Yes, guests may use the adjoining Charles Cross public car park, registering at reception; 24-hour parking costs £10.

Yes, the hotel offers conference facilities suitable for business meetings, with versatile setups and equipment available on request.

Yes, families are welcome, and the hotel provides amenities such as family rooms and kids’ meal options.

Yes, the property provides accessible rooms and public areas designed to accommodate guests with reduced mobility.

Currently, there may be special weekend promotions offered. Guests are advised to contact reservations for the latest deals.

No, but complimentary newspapers are provided on a stand near the restaurant entrance, subject to availability.

All rooms include tea and coffee facilities; mini-fridges are available in Executive and Superior rooms, with secure storage for medication on request.

Yes, every room is equipped with a hairdryer and ironing setup to ensure guest convenience.

Yes, extra pillows and hypoallergenic bedding are available upon request, subject to availability.

Yes, 24-hour room service is provided, allowing guests to order meals and snacks at any hour.

Currently, many rooms offer USB charging sockets, but availability can vary by room type.

Yes, all guestrooms include air-conditioning for personalized climate control.

Yes, complimentary toiletries are provided in each bathroom for guest use during their stay.

No, rollaway beds are not available; room capacities cannot be expanded with extra beds.

Yes, the hotel serves a buffet breakfast. Weekday hours typically start around 6:30 AM, and weekend hours begin around 7:00 AM.

Yes, vegetarian and vegan selections are generally included in the breakfast lineup, and the kitchen can accommodate special requests.

Yes, gluten-free dishes are available, and staff members take care to prepare items separately whenever possible.

Yes, the property’s bar welcomes both registered guests and external visitors seeking to enjoy drinks.

No, afternoon tea service is not available at this hotel; nearby cafés may offer it.

Yes, a children's menu is provided, offering smaller portions and kid-friendly options.

Yes, lunch and dinner are served on-site, with a variety of meal choices to suit different preferences.

Yes, the hotel occasionally features special menus during festive periods or seasonal promotions.

Yes, express options are offered for guests who wish to expedite their arrival and departure.

Yes, a pre-authorization on a credit card is generally required at check-in to cover any incidental charges.

The minimum age for check-in is usually 18 years old, and valid photo ID may be requested.

No, pets are not allowed; however, certified service or assistance dogs are welcomed without charge.

The property enforces a strict non-smoking policy in all indoor areas, and a cleaning fee may apply for violations.

Yes, free cancellation is available with certain rate types, subject to the specific booking’s terms and deadlines.

Yes, early check-in or late check-out is possible if rooms are available, and a supplemental fee may apply.

Yes, luggage storage is provided, allowing guests to secure their bags if they arrive early or depart late.

Yes, group reservations may be subject to different terms, including deposit requirements and group-specific policies.

The hotel usually places a hold on the guest’s card to cover incidentals or damages, with any unused funds released after checkout.

The hotel is roughly a 10-minute walk from the Barbican, making it easy to explore on foot.

A short taxi ride or a brief walk is most convenient, as the property is approximately 10–15 minutes away on foot.

No, a dedicated airport shuttle is not offered. Guests can book taxis or use public transport for airport travel.

Yes, the property is conveniently located a short walk from both the city center and Drake Circus shopping mall.

Yes, the front desk can arrange taxi pick-ups or provide information about nearby car-hire services.

It is typically around a 15-minute walk from the hotel to reach the Plymouth Hoe.

No, there are no on-site chargers; however, the Barcode Car Park offers EV charging less than five minutes away.

Yes, day trips to Dartmoor and other local areas are feasible via public transport or car hire.

It usually takes about 5–10 minutes by car to reach the ferry port, depending on traffic conditions.

No, the property does not offer an indoor swimming pool on-site.

No, the hotel does not provide on-site spa or massage facilities. Guests can inquire about local providers.

No, there is no on-site gym; however, guests receive complimentary access to nearby Trident Gym, just a short walk away.

No, there is no sauna or steam room available within the property.

No, the hotel does not regularly host live entertainment. Nearby venues may offer evening events.

No, a rooftop terrace is not featured at the property.

No, the hotel does not organize guided tours or partner with local tour operators.

Yes, the hotel occasionally holds special events or themed promotions for local celebrations.

No, a dedicated children's play area or program is not offered.