FAQ about Leonardo Royal Hotel London Tower Bridge

Check-in begins at 3:00 PM and check-out is by 11:00 AM. The front desk is staffed 24 hours, so late-night arrivals are accommodated. Guests requiring a later check-out may request it in advance; approval is subject to availability and an additional fee.

Check-in begins at 3:00 PM and check-out is by 11:00 AM. The front desk is staffed 24 hours, so late-night arrivals are accommodated. Guests requiring a later check-out may request it in advance; approval is subject to availability and an additional fee.

Yes, the reception desk operates 24 hours a day, enabling guests to check in or request assistance at any time.

Yes, secure luggage storage is provided free of charge. Guests arriving before their room is ready, or departing later, may leave their bags with the concierge and collect them later.

The property holds a 4-star Superior rating, offering upscale facilities such as a spa and pool, extensive amenities and attentive service consistent with this standard.

The staff is multilingual: while English is primary, team members can also assist in Spanish, French, Italian, Polish, Romanian and additional languages, helping international guests feel welcome.

Yes, the hotel is fully accessible to guests with disabilities, featuring step-free entrances, lifts to all floors and several specially designed guestrooms with roll-in showers, grab rails and emergency pull cords.

Yes, the property offers 17 meeting and event rooms accommodating up to 850 guests, supported by dedicated events staff, catering and audio-visual equipment.

Yes, room service is available from 12:00 PM to 9:30 PM daily. Outside these hours, the on-site restaurant and bar remain open, and staff will assist with special after-hours requests when possible.

Yes, every guestroom includes tea- and coffee-making facilities, such as an electric kettle or espresso machine with a complimentary selection of tea bags, coffee capsules, milk and sugar.

Yes, all guestrooms contain a mini-fridge. Standard rooms provide an empty fridge for personal items, while Executive Rooms include complimentary bottled water and snacks. Alcoholic minibars are not stocked, but the reception desk can arrange special items on request.

Yes, complimentary toiletries and a hairdryer are provided in every guestroom. Additional personal items such as dental kits or razors can be supplied on request.

Yes, every guestroom features an electronic safe spacious enough for a laptop and other valuables, provided free of charge.

Yes, housekeeping services are provided daily. Bed linens and towels are changed every few days as part of an eco-friendly policy, but fresh items are available on request.

Yes, laundry and dry-cleaning services are available; items collected can often be returned the next day for a fee. An iron and ironing board are also provided in each room.

Yes, a number of connecting rooms are available for families or groups. Guests should request them in advance; allocation is subject to availability.

Yes, baby cribs are provided free of charge for children aged two and under. An extra bed for an older child or third adult can be arranged in larger rooms for an additional fee; advance notice is recommended.

No, the property does not feature an executive lounge; however, Executive Room guests enjoy enhanced in-room amenities and a 10% discount on food and beverages in the restaurant and bar.

Breakfast is included only on selected rate plans; guests who reserve a room-only rate may purchase the full English buffet breakfast for an additional charge.

Breakfast is served in Leo’s Restaurant from 06:30 to 10:30 on weekdays and from 07:00 to 11:00 on weekends and public holidays.

Yes, Leo’s Restaurant serves Modern European cuisine prepared with fresh, high-quality ingredients and is open for lunch and dinner.

Leo’s Restaurant is open for lunch from 12:00 PM to 5:00 PM and for dinner from 5:00 PM to 10:00 PM daily.

Yes, Leo’s Bar is open from 12:00 PM to midnight Sunday–Thursday and from 12:00 PM to 1:00 AM on Fridays and Saturdays, offering a wide selection of alcoholic and non-alcoholic drinks and light snacks.

Yes, the culinary team can accommodate vegetarian, vegan, gluten-free and halal diets when informed in advance.

Yes, a children’s menu featuring smaller-portioned favourites is available, and high chairs and bottle-warming can be provided.

Yes, flexible rate plans permit free cancellation within the specified deadline—often by 14:00 one or two days before arrival. Non-refundable rates cannot be cancelled without charge.

No, pets are not permitted, with the exception of certified service animals for guests with disabilities.

Yes, all guestrooms and indoor public areas are non-smoking; smoking is permitted only in designated outdoor areas.

Children of all ages are welcome. One child aged 12 or under may stay free when using existing bedding with a parent or guardian. Complimentary baby cribs are provided for infants up to two years. Extra beds for older children are available in larger rooms for a surcharge.

The primary guest must be at least 18 years old to check in, and a valid photo ID is required.

Yes, a valid credit or debit card is required at check-in. A refundable security deposit is pre-authorised to cover incidentals and is released on departure, provided no additional charges are incurred.

Yes, late check-out is available on request and subject to availability. A complimentary extension of one or two hours may be offered when the room is not immediately required; later departures may incur a fee.

The hotel is within a 5–10-minute walk of the Tower of London, Tower Bridge and St Katharine Docks, and within easy reach of The Shard, Borough Market, St Paul’s Cathedral and the London Eye via public transport.

The nearest Underground station is Tower Hill (Circle and District lines), approximately a seven-minute walk away. Tower Gateway DLR station is about five minutes’ walk, and Aldgate East is roughly six minutes’ walk.

No, the hotel does not operate a dedicated airport shuttle, but public transport and private car transfers can be arranged through the concierge.

From Heathrow Airport, guests may take the Piccadilly Line and transfer to the District or Circle Line to reach Tower Hill station in approximately one hour. The Heathrow Express to Paddington followed by a taxi or Underground connection is faster but more costly. A private car journey takes about 45–60 minutes; the concierge can organise this service.

From Gatwick Airport, guests can take a train to London Bridge or Victoria and continue by Underground or taxi to the hotel, taking roughly 45–60 minutes. Private car transfers, arranged on request, take approximately 1–1.5 hours.

No, the property does not offer on-site parking. Limited metered on-street spaces are available, and the nearest public car park is Minories Car Park on Shorter Street. The area lies within the Congestion Charge zone on weekdays.

Yes, the concierge and reception teams can arrange taxis, airport transfers or car hire for guests. Advance notice is recommended for early-morning departures. Charges apply.

Yes, the surrounding business and tourist district is generally well lit and busy in the evenings, though guests are advised to observe normal city precautions. Hotel security and staff are available 24 hours should assistance be required.

Yes, guests have complimentary access to a 25-metre heated indoor pool within the Rena Health & Leisure Club. Towels and lounge chairs are provided.

Yes, the on-site Rena Spa offers a sauna, steam room, Jacuzzi and a range of treatments. Advance booking is recommended.

Yes, a fully equipped fitness centre is available to guests free of charge from early morning until late evening, and occasional classes are offered.

The Rena Spa, gym and pool are open 06:30–22:00 Monday–Friday, 07:00–22:00 Saturday and 07:00–21:00 Sunday, with last admission 30 minutes before closing. Children under 16 may use the pool only during family times: 09:00–11:30 and 16:00–19:30.

Yes, children under 16 may use the pool during family times (09:00–11:30 and 16:00–19:30 daily) when accompanied by an adult. At other times the facility is reserved for guests aged 16 and above. Towels and flotation aids are available on request.

Yes, guests may book massages, facials and body treatments at the Rena Spa; early reservation is advised to secure preferred times.

Yes, the concierge team assists with booking sightseeing tours, attraction tickets, restaurant reservations and transportation arrangements.