FAQ about Leonardo Hotel London Heathrow Airport

Yes, our front desk is staffed 24/7 to welcome guests. You can check in or receive assistance at any time, day or night, which is especially convenient for late arrivals or early departures.

Check-in at our hotel is from 3:00 PM onwards, and check-out is until 11:00 AM on the day of departure. These are our standard times. Our front desk is open 24/7, so late-night arrivals are not a problem – if you arrive after midnight, you will still be welcomed any time.

Yes, we offer complimentary high-speed Wi-Fi access throughout the hotel – in all guest rooms and public areas – free of charge. You can stay connected at no extra cost during your stay.

Yes, our hotel is part of the Leonardo Hotels chain, a globally recognized hotel group. Guests can expect the same standard of quality service and amenities that the Leonardo brand is known for at our Heathrow location.

Yes, it was formerly known as the Holiday Inn London Heathrow (Bath Road) until it was rebranded as Leonardo Hotel London Heathrow Airport in 2015. The hotel has been under the Leonardo Hotels management since then, offering upgraded services and comfort.

The hotel offers several room types to accommodate different needs, including standard double rooms, standard triple rooms, standard king rooms, and executive rooms. Each room is well-appointed, soundproofed for comfort, and equipped with modern amenities (like air conditioning, free Wi-Fi, and flat-screen TVs) to ensure a pleasant stay for every guest.

No, the hotel does not offer currency exchange because it operates cashlessly.

Yes, all our guest rooms are soundproofed with triple-glazed windows to minimize aircraft and traffic noise. Despite our proximity to Heathrow’s runways, guests typically enjoy a quiet night’s sleep. We understand the importance of a peaceful stay, so we’ve taken measures to ensure you won’t be disturbed by airport noise.

Executive rooms include a minibar, while reception can refrigerate items for guests in other room types upon request.

Yes, every room comes with an electric kettle along with complimentary tea and coffee supplies. You can enjoy a hot cup of tea or coffee in your room at any time, as we provide mugs, tea bags, coffee sachets, milk, and sugar for your convenience.

Yes, we have some interconnecting rooms available, which are great for families or groups who want to stay close together. These connecting rooms are offered subject to availability, so we recommend requesting them in advance when you book or prior to your arrival, and we will do our best to accommodate your family’s needs.

Yes, we provide complimentary baby cribs (cots) upon request for infants, subject to availability. However, we do not offer rollaway extra beds for older children. Families traveling with kids can book our triple rooms (which include an extra bed) or request connecting rooms so everyone has a comfortable place to sleep.

Yes, we offer fully accessible rooms designed for guests with reduced mobility. These rooms feature accessible bathrooms (roll-in showers and grab bars) and other adapted amenities to ensure a comfortable stay. We strive to accommodate all guests, so please let us know in advance and we will reserve an accessibility-friendly room for you.

Yes, the guest rooms have in-room safes to secure your valuable items, giving you peace of mind during your stay.

Yes, we offer professional laundry and dry-cleaning services for our guests. If you need any clothing washed or pressed, simply let our team know – same-day service is often available. This service is designed to make longer stays or business trips more convenient, so you can always have fresh clothing during your travels.

Yes, we have a stylish on-site restaurant at the hotel (alongside a bar). It’s called the “Bar and Grill”, and it serves breakfast, lunch, and dinner. Guests can enjoy convenient dining without leaving the hotel – from a hearty breakfast buffet in the morning to a range of à la carte options in the evening.

Our restaurant offers a diverse menu of international and British favorites. You’ll find everything from hearty burgers and stone-baked pizzas to fresh salads, sandwiches, and grilled specialties. Whether you’re in the mood for a classic English dish or something light and vegetarian, there’s something on the menu to satisfy most tastes throughout the day.

Yes, we are happy to accommodate special dietary needs. Our restaurant offers vegetarian options by default and can prepare gluten-free or other diet-specific meals upon request. Please inform us of your requirements (vegetarian, vegan, gluten-free, etc.), and our chef will ensure you have suitable and delicious options available.

Yes, our hotel features a full-service bar on-site. It’s a great place to relax with a drink after a flight or a long day. The bar offers a wide selection of wines, beers, spirits, and cocktails, and it stays open late into the evening. You’ll find a comfortable atmosphere where you can unwind, watch live sports on TV, or socialize with fellow guests.

No, breakfast is not automatically included in every room rate. We offer both room-only rates and bed-and-breakfast packages. If your booking doesn’t include breakfast, you can always add our breakfast buffet for an additional charge. Be sure to check your booking details – if it’s not included, you’re very welcome to purchase breakfast at the hotel in the morning or upon check-in.

Breakfast is served each morning from 6:00 AM to 10:00 AM. We provide a generous buffet that includes a variety of hot and cold items – you can enjoy eggs, sausages, bacon, baked beans, and other hot English breakfast favorites, as well as pastries, cereals, yogurt, fresh fruit, juices, and tea/coffee. It’s a hearty spread to give you a good start to your day before your flight or meetings.

Yes, we offer room service, and it is available 24 hours a day for your convenience. Whether you’d like a late-night snack after a long flight or prefer to have dinner in the privacy of your room, our in-room dining menu is at your service around the clock. Just dial room service from your room, and our team will happily deliver your order at any time.

Early check-in or late check-out may be arranged subject to availability, and a small fee may apply depending on the requested extension.

No, we do not allow pets at our hotel, in order to maintain a comfortable and allergy-friendly environment for all guests. The only exception is for service animals (such as guide dogs), which are permitted to assist guests with disabilities. We appreciate your understanding that pet animals cannot be accommodated.

Yes, our hotel is completely non-smoking. All guest rooms and indoor public areas are smoke-free, and we strictly enforce this policy. Guests who wish to smoke may do so in designated outdoor smoking areas. (Please note that a deep cleaning fee will be applied if a guest smokes in a room, to ensure a fresh environment for the next guest.)

Our cancellation policy varies depending on the type of rate you book. For most flexible bookings, you can cancel free of charge up until a certain time (often 24–48 hours before the arrival date). Non-refundable or advance purchase rates, however, cannot be canceled without charge. We always recommend checking the specific cancellation terms on your reservation confirmation so you’re aware of the policy for your booking.

The hotel does not require a deposit, but may pre-authorise your card to cover incidental charges during your stay.

The minimum age to check in is 18 years old. Guests must be at least 18 to book and stay in a room on their own. A valid photo ID (such as a passport or driver’s license) will be required at check-in to verify identity and age if necessary.

Yes, children are welcome and can stay free of charge when using existing bedding in a parent’s room (generally this applies to children 12 years old and under) when booked at room only rate. We do not add any extra room charge for young kids sharing beds with parents. Additionally, we provide baby cots at no cost for infants upon request to make your family’s stay as comfortable as possible.

Yes, absolutely. We offer complimentary luggage storage for our guests. If you arrive before your room is ready, or if you have a late flight after check-out, you can safely leave your bags with us at the front desk. Our staff will tag and store your luggage securely, allowing you to explore or relax without worry until you’re ready to pick them up.

No, our hotel is a cashless hotel. We do not accept cash payments for rooms, restaurant bills, or other services. All transactions must be settled by credit card or debit card. This policy helps us provide faster, more secure service at check-out. Please plan to use a card for any charges during your stay.

The hotel is located very close to Heathrow – roughly a 5-minute drive (about 1.5 kilometers) from the central airport area. The hotel is nearest to Terminals 2 and 3 (approximately 1.5 km away). Terminal 5 is only about a 10-minute drive, and Terminal 4 is also reachable in around 15 minutes by car. In short, we are just outside the airport grounds, making it a convenient stopover.

The hotel lies on Bath Road just outside Heathrow; guests must take a brief Hoppa bus or taxi ride (about five minutes, charges apply).

No, we do not operate a complimentary airport shuttle service. However, guests have convenient transport options: the Heathrow Hoppa bus (an airport shuttle bus service) stops at our hotel for a small fee per person. In addition, there are public bus routes from Heathrow’s terminals that stop near the hotel on Bath Road that accept only contactless or oyster cards. Many guests also opt for taxis or rideshare services, which are readily available.

There are several easy ways to reach our hotel from Heathrow Airport. Hoppa Bus: You can take the Heathrow Hoppa shuttle (for a nominal fee) from any terminal; it will drop you off right at Leonardo Hotel London Heathrow Airport. Public Bus: Alternatively, public buses are available from the Heathrow central bus stations/Terminal 5 that stop near the hotel (on Bath Road). Taxi/Ride-Share: You can also take a taxi or Uber, which usually takes about 5–10 minutes from most terminals.

Yes, we have on-site parking available for our guests. The parking fee is £15 per night for hotel guests. You do not need to reserve a spot in advance – parking is generally plentiful. Please note that our car park is intended for short-term parking during your stay (it is not suitable for long-term holiday parking while you’re away).

The fastest option is to take the Heathrow Express train from Heathrow Airport to central London – it’s about a 20-minute ride to Paddington Station (you can reach the Heathrow Express via a quick shuttle or taxi from the hotel to the terminal). Alternatively, the London Underground (Piccadilly Line) is accessible from Heathrow and provides a direct ride into central London in roughly 45–50 minutes. The new Elizabeth Line train is another convenient choice from nearby stations, taking you into the city with several central stops. Taxis or ride-share cars are also available, but those can take 30–60 minutes depending on traffic.

The nearest rail transport is via Heathrow Airport itself. The hotel is a short ride from the Heathrow Terminals 2 & 3 Underground station, which serves the Piccadilly Line (and Heathrow Express access). From there, you can easily catch the Tube into London. Additionally, Hayes & Harlington railway station (for Elizabeth Line trains into central London) is about a 15-minute drive from the hotel, which is another convenient option for travel.

Yes, there are a few local eateries and shops within walking distance of the hotel. Just a couple of minutes’ walk away, you’ll find a small Portuguese cafe, and about 15–20 minutes on foot brings you to a British Pub on a nearby road. Additionally, there is a convenience store and other airport hotels’ restaurants along Bath Road that you can easily walk to. While the immediate area is mainly hotels, you do have some nearby options if you wish to step out for food or necessities.

Yes, we have a well-equipped fitness center on-site that is free for all guests to use. Our gym includes a range of exercise equipment such as cardio machines and free weights, so you can maintain your workout routine during your stay. It’s open early in the morning until late at night, allowing you to exercise at whatever time is convenient for you.

No, we do not have a swimming pool on the premises. Our focus as an airport hotel is on comfortable accommodation and convenient services for travelers (such as our gym and restaurant). While we understand some guests enjoy pools, unfortunately our facilities do not include one at this time.

Yes, our hotel offers excellent meeting and conference facilities. We have 15 meeting rooms available, which can accommodate up to approximately 130 attendees in total. Each meeting room is equipped with Wi-Fi, projectors, screens, and air conditioning. Whether you’re hosting a small meeting or a larger seminar, our events team can assist in arranging the space and any catering or equipment you might need.

No, but reception will gladly print documents such as boarding passes or tickets for you.

No, we do not have a dedicated playroom or childcare facility on-site, as most of our guests are short-term airport travelers. However, children are certainly welcome at our hotel. We provide amenities for families such as high chairs in the restaurant, a kids’ menu with child-friendly meal options, and baby cots on request. Our staff goes out of their way to make families comfortable, even though we don’t have specific entertainment areas for kids.