FAQ about Leonardo Plaza Hotel Jerusalem

Yes, Leonardo Plaza Hotel Jerusalem offers complimentary high-speed Wi-Fi throughout all guest rooms and public areas.

Yes, the Front Desk at Leonardo Plaza Hotel Jerusalem operates 24 hours a day, providing comprehensive guest services at any time.

At Leonardo Plaza Hotel Jerusalem, check-in is from 15:00 Sunday–Friday and from 18:00 on Saturdays. Check-out is by 11:00, or by 16:00 on Saturdays.

Yes, Leonardo Plaza Hotel Jerusalem is well suited for families. Spacious connecting family rooms with a separate living area and bedroom are available, and young guests enjoy dedicated children’s menus and seasonal activities. Please note the property does not feature a toddlers’ pool.

Yes, Leonardo Plaza Hotel Jerusalem offers fully accessible guestrooms, elevators, and designated parking spaces for guests with disabilities. Please request an accessible room in advance, as availability is limited.

Yes, Leonardo Plaza Hotel Jerusalem provides an adjacent car park, available on a first-come, first-served basis at 50 ILS per night.

Yes, the hotel’s car park includes two dedicated electric-vehicle charging stations, available on a space-available basis.

Yes, the Concierge team will gladly arrange transportation, guided tours, restaurant reservations, and any other requests you may have.

Leonardo Plaza Hotel Jerusalem offers 251 elegant rooms and suites, many of which feature views of both the Old City and modern Jerusalem.

Staff members speak Hebrew, English, French, and Arabic, and can arrange assistance in other languages upon request.

Accommodation options include Deluxe New City, Deluxe Old City, Executive Balcony (Old City or New City view), Club Rooms, and luxurious Junior Suites.

Yes, every guestroom features either a minibar or compact refrigerator for beverages and snacks.

Yes, each room is furnished with an electric kettle and complimentary tea, coffee, and sugar. A Nespresso machine is also provided, along with four complimentary capsules upon arrival.

Yes, hypoallergenic bedding and extra pillows are available upon request through Housekeeping.

Yes, 24-hour In-Room Dining is available, featuring an extensive day-and-night menu.

Yes, professional laundry, pressing, and dry-cleaning services are offered for an additional fee.

Yes, a secure in-room safe is provided in every guestroom.

Yes, each room features individual climate control, offering cooling in summer and efficient heating in winter.

Yes, connecting rooms can be reserved in advance, subject to availability.

Yes, a complimentary "Welcome Baby" package—including a cot, baby bathtub, and other essentials—is available with prior notice.

Yes, a lavish breakfast buffet featuring an array of hot and cold dishes is served each morning.

Yes, all kitchens at Leonardo Plaza Hotel Jerusalem are under Mehadrin (Glatt) Kashrut certification by an authorized supervising body.

No, the hotel no longer operates the Primavera Italian restaurant. Instead, the Cardo Restaurant welcomes guests for breakfast and dinner service.

Yes, an elegant Lobby Bar serves cocktails, specialty coffees, and light fare throughout the day.

Yes, with advance notice the culinary team can prepare gluten-free dishes, children’s menus, and other special dietary requests.

Yes, breakfast may be served in your room for an additional fee; please place your order by 18:00 the evening prior.

Yes, during the summer season a poolside bar operates, serving beverages and light refreshments.

Yes. The In-Room Dining team at Leonardo Plaza Hotel Jerusalem will be happy to arrange premium wine or champagne for you, subject to an additional charge.

Flexible reservations at Leonardo Plaza Hotel Jerusalem may be canceled without penalty up to the deadline stated in your booking confirmation.

The minimum check-in age at Leonardo Plaza Hotel Jerusalem is 18.

Unfortunately, pets are not permitted at Leonardo Plaza Hotel Jerusalem; only certified service dogs are welcome.

Yes. Bookings of five rooms or more are subject to the hotel’s group policy, which includes additional terms and possible surcharges.

Yes. In accordance with Israeli law, VAT is applied to the stay of all Israeli citizens and residents and is payable at the hotel.

Yes. Leonardo Plaza Hotel Jerusalem is a non-smoking property; however, a designated outdoor smoking area is available.

Leonardo Plaza Hotel Jerusalem sits approximately 300 m from the city center—about a five-minute stroll to Zion Square.

From the hotel it is roughly a 12-minute walk to Jaffa Gate and 20–25 minutes to the Western Wall.

Landmarks such as the Great Synagogue, Ben-Yehuda pedestrian mall, Mamilla Avenue, and even the Israel Museum are within easy walking distance.

A private transfer from Ben-Gurion Airport generally takes 45–60 minutes, subject to traffic conditions.

Yes. Secure, covered parking is available on-site, subject to availability and an additional fee.

The nearest bus stop, “Keren Kayemet LeIsrael/King George,” is less than a one-minute walk from the entrance.

Yes. Mamilla Avenue’s upscale open-air mall is an easy 10–12-minute walk away.

Yes. Upper-floor rooms facing the front of the building afford panoramic views of the lush Independence Park opposite the hotel.

Yes. The car park includes clearly marked accessible bays for vehicles displaying a disability permit.

Indeed, the hotel stands directly opposite the Jerusalem Great Synagogue—less than a one-minute walk.

Yes. The hotel’s seasonal outdoor pool welcomes guests during the spring and summer months.

Yes, the pool is open to guests of all ages; the shallow end begins at 1.3 m.

Yes. A modern, fully equipped fitness center is available to guests on a complimentary basis.

Yes. The spa includes a dry sauna, Jacuzzi, and serene relaxation areas.

Certainly. A full menu of massages, body treatments, and beauty services is offered by appointment for an additional charge.

Yes. During holidays and school breaks, the hotel operates a soft-play area alongside a PlayStation games room.

Yes. The Front Desk can connect you with licensed guides who offer walking tours of Jerusalem for an additional fee.

Yes. A quiet lobby library offers a selection of books and newspapers for guests’ enjoyment.

Yes. A spacious upper-level terrace affords magnificent panoramic views of Jerusalem’s skyline.