FAQ about Leonardo Hotel Jerusalem

Yes, complimentary high-speed Wi-Fi is available throughout Leonardo Hotel Jerusalem.

Yes, the Front Desk operates 24 hours a day and will be delighted to assist you anytime.

Yes, Leonardo Hotel Jerusalem offers children's and teens' clubs, family rooms, and a swimming pool, ensuring a truly family-friendly stay.

The team offers service in Hebrew, English, Arabic, and French.

Yes, the entire property is wheelchair-accessible and features adapted guest rooms, elevators, and wide entrances.

Yes, the entire property is wheelchair-accessible and features adapted guest rooms, elevators, and wide entrances.

Yes, Leonardo Hotel Jerusalem offers versatile event halls equipped with state-of-the-art conference technology, perfect for meetings and conventions.

Yes, a dedicated synagogue is available on-site for daily prayers and guests' convenience.

Yes, our Welcome Baby service can arrange a cot, baby bath, and other essentials when requested in advance.

All guest rooms are serviced by a central climate-control system that maintains a comfortable temperature year-round.

Yes, every room is furnished with a coffee and tea station, including a kettle and complimentary infusions.

Yes, guests may reserve Superior Balcony Rooms, which afford a relaxing view of Jerusalem's skyline.

Yes, every room includes an electronic safe for secure storage of personal valuables.

Yes, every room features a refrigerated minibar stocked with soft drinks.

We regret that room service is currently unavailable.

Yes, Leonardo Hotel Jerusalem offers spacious Executive Suites designed for business travelers, complete with a lounge area and an ergonomic work desk.

Yes, professional laundry and pressing services are available seven days a week and can be arranged through the Front Desk.

At Leonardo Hotel Jerusalem, an abundant buffet breakfast is served Sunday–Friday from 06:30 to 10:00 and on Saturday until 11:00.

Yes, the restaurant is fully Kosher and can accommodate vegetarian, vegan, and gluten-free preferences with prior notice.

Beverages are available throughout the day at the Lobby Bar; however, snacks are currently not offered.

Yes, a child-friendly menu is offered during main meal times, featuring dishes popular with young guests.

Bar menus and promotions change periodically; please consult the Front Desk closer to your stay for current Happy Hour offerings.

Yes. Advance reservations are required for the restaurant, while the bar welcomes outside guests without prior arrangement.

Yes, kindly coordinate any special Shabbat or holiday meals with the hotel chef prior to arrival.

Yes, private catering can be arranged with the hotel chef in advance of your event.

Check-in begins at 15:00, and check-out is required by 11:00, Sunday through Friday.

On Saturdays and Jewish holidays, check-in starts at 18:00 and check-out is extended until 16:00.

Cancellation and modification terms depend on the selected rate and are displayed at the time of reservation in accordance with the website’s regulations.

Guests must be at least 18 years of age to check in independently.

Yes. With advance arrangement and subject to availability, guests may request early arrival or late departure for an additional fee.

Pets are not permitted; however, registered guide dogs are welcome with prior approval.

Secure underground parking is available at Leonardo Hotel Jerusalem for ₪35 per 24-hour period, subject to availability.

Yes. Please contact our Reservations Center to coordinate group bookings.

Yes. Guests presenting a foreign passport together with a valid B/2 tourist visa are exempt from Israeli VAT.

Leonardo Hotel Jerusalem enjoys a prime location just steps from the Old City and many of Jerusalem’s iconic attractions.

The nearest light-rail station is approximately a 5-minute walk (about 150 m) from the hotel.

A private car transfer typically takes about 60 minutes in normal traffic, depending on Road 1 conditions.

Yes. The hotel can pre-arrange private airport transfers on request.

Yes. The Front Desk will be pleased to order taxis for you; car-rental services, however, must be arranged directly with external providers.

Yes. A paid charging point for electric vehicles is available in the hotel car park.

The Old City, the Western Wall, the Garden Tomb, the Museum on the Seam, and Mahane Yehuda Market are all an easy stroll from the hotel.

Yes. A secure luggage room allows guests to store belongings complimentary either before check-in or after check-out.

Yes. The outdoor pool at Leonardo Hotel Jerusalem operates during the official swimming season; exact opening dates are published on the hotel website.

Yes. The hotel’s boutique spa features a sauna and a selection of professional body treatments, available by prior appointment with the therapists.

Yes. The gym is open daily from 09:00 to 18:00.

Yes. The children’s club operates on Fridays and holiday eves from 12:00–18:00 and on Saturdays and holidays from 10:00–18:00, offering games and creative activities during the summer season.

Yes. The youth club includes air hockey, table football, ping-pong, and PlayStation, and is open on Fridays and holiday eves from 12:00–18:00 and on Saturdays and holidays from 10:00–18:00.

Yes. On Saturdays, Leonardo Hotel Jerusalem conducts a guided walking tour of the surrounding neighborhoods.

Major sporting events are screened in the lobby lounge; live performances are not currently scheduled.

Yes. The youth club features ping-pong and other games for guest use.