FAQ about Leonardo Hotel Heidelberg-Walldorf

Yes, complimentary high-speed Wi-Fi is available throughout all guest rooms and public areas at Leonardo Hotel Heidelberg-Walldorf.

Yes, a dedicated front desk team is on duty around the clock.

At Leonardo Hotel Heidelberg-Walldorf, check-in begins at 3:00 PM and check-out is by 12:00 PM.

Yes, a professional business center is accessible on-site, offering photocopying, faxing, and related support.

Yes, the front desk team assists with local recommendations, directions, and bookings for guests.

Yes, accessible rooms and facilities are provided, ensuring comfort for guests with mobility challenges.

Yes, Leonardo Hotel Heidelberg-Walldorf features well-equipped conference spaces and professional services for business events.

Yes, cots and extra beds can be arranged upon request, subject to availability.

Yes, staff members speak multiple languages, ensuring effective communication for global visitors.

Yes, each guestroom includes individually controlled air conditioning and efficient heating systems.

Yes, rooms include coffee and tea-making equipment for convenient in-room refreshments.

Yes, each bathroom is stocked with complimentary toiletries for added comfort and convenience.

Yes, additional pillows and hypoallergenic bedding are available upon request for personalized comfort.

No, guests are not provided with 24-hour in-room dining, though limited-time room service may be available during certain hours.

Yes, professional laundry and dry-cleaning options are offered on-site, ensuring fresh attire throughout each stay.

Yes, each accommodation provides a compact minibar or fridge for chilled refreshments and snacks.

Yes, every room provides a hairdryer, and ironing equipment is available upon request if needed.

Yes, Leonardo Hotel Heidelberg-Walldorf provides daily housekeeping to keep accommodations tidy and comfortable.

Breakfast is served from 6:30 AM to 10:30 AM on weekdays and until 11:00 AM on weekends.

Breakfast is served 6:30–10:30 AM on weekdays and until 11:00 AM weekends.

Yes, vegetarian and vegan meal selections are available, ensuring dietary preferences are met.

Yes, gluten-free menu items can be prepared upon request to accommodate specific needs.

Yes, the property features a bar area where guests can relax or socialize.

Yes, outside patrons may dine in the on-site restaurant, pending table availability.

Yes, children are warmly accommodated in all dining areas, and age-appropriate seating is provided.

Guests can visit the bar daily from 16:30; it closes at 00:00, and at 23:00 on Sundays.

Yes, pets are welcome at Leonardo Hotel Heidelberg-Walldorf for an additional fee of approximately €15 per night.

Yes, all indoor areas are designated non-smoking to maintain a clean, healthy environment.

Early check-in and late check-out can be requested, pending availability, and might incur additional fees.

Standard bookings can be cancelled free of charge until 18:00 on the day of arrival; Advance Purchase bookings are non-refundable.

No, a security deposit is not commonly required at check-in, though a valid credit card may be asked for guarantee.

Yes, guests under 18 must be accompanied by an adult to check in.

Yes, the hotel provides express check-in and check-out services.

Yes, secure luggage storage is offered to guests before check-in and after check-out.

Yes, special contract terms and rates can be arranged for group reservations.

Leonardo Hotel Heidelberg-Walldorf is about 20 km from Heidelberg’s city centre, roughly a 25-minute drive.

Yes, the property is located near the A5 and A6 motorways, facilitating convenient regional travel.

No, the hotel currently does not provide airport transfer services; taxis are recommended.

Yes, nearby bus and train connections allow convenient journeys to Heidelberg’s centre. The nearest bus stop, "Walldorf SAP Campus", is a 15-minute walk (1.1 km) away.

The property is only about two kilometers from SAP headquarters, ensuring easy commutes.

Yes, staff can arrange taxi or car-hire bookings, ensuring efficient transportation for visitors.

Yes, shops are walkable; however, most restaurants require a short drive or taxi.

No, the hotel does not operate shuttles to attractions or city centers.

Yes, Leonardo Hotel Heidelberg-Walldorf offers a seasonal outdoor pool where guests can enjoy a refreshing swim during the warmer months.

Yes, a well-appointed fitness center is provided for those wishing to maintain their workout routines.

Yes, a soothing sauna area is available at Leonardo Hotel Heidelberg-Walldorf, perfect for unwinding after a busy day.

Yes, guests may book massages in-house, arranged with an external professional partner.

Yes, children may use the outdoor pool, provided they are supervised by an adult.

Yes, reception staff can coordinate local sightseeing excursions in partnership with external tour providers.

Yes, occasional evening entertainment or live music is scheduled, though not offered daily.

Yes, bicycles are available for guests to rent (the hotel offers a cycle hire service).

Yes, scenic parks and walking paths are accessible nearby, offering pleasant outdoor experiences.