FAQ about Leonardo Hotel Hamburg-Stillhorn

Yes, at Leonardo Hotel Hamburg-Stillhorn, complimentary high-speed Wi-Fi is available in all guestrooms, public areas and meeting rooms.

At Leonardo Hotel Hamburg-Stillhorn, check-in begins at 15:00 and check-out is requested by 12:00 noon.

At Leonardo Hotel Hamburg-Stillhorn, check-in begins at 15:00 and check-out is requested by 12:00 noon.

Yes, front-office staff speak German and English and can assist in additional languages when available.

Leonardo Hotel Hamburg-Stillhorn provides 11 multifunctional conference rooms accommodating up to 200 delegates.

Yes, a substantial outdoor car park is located directly in front of the hotel and is available to guests for a small daily fee.

Yes, four publicly accessible electric vehicle charging points are installed in the hotel’s outdoor car park and can be used for a fee.

Yes, step-free access, adapted public restrooms and specially equipped accessible guestrooms are provided.

The hotel offers 150 comfortably furnished guestrooms and suites.

Yes, all guestrooms feature individually controlled air-conditioning.

Yes, each guestroom is equipped with an electric kettle and a complimentary selection of tea sachets; coffee supplies are not provided.

Yes, every room is fitted with a minibar stocked with a selection of drinks.

Yes, housekeeping will supply hypo-allergenic bedding or additional pillows on request at no extra charge.

Yes, an iron and ironing board can be borrowed from reception at any time.

Yes, each guestroom contains a laptop-size safe free of charge.

Yes, bathrooms are stocked with complimentary toiletries including shampoo, shower gel and soap.

At Leonardo Hotel Hamburg-Stillhorn, room service is available during restaurant hours but not around the clock.

Yes, same-day laundry and external dry-cleaning services can be arranged through reception.

Yes, a full hot and cold buffet breakfast is prepared every morning in the restaurant.

Breakfast is served Monday to Friday from 06:30 to 10:00 and on Saturdays, Sundays and public holidays from 06:30 to 10:30.

Yes, vegetarian and vegan dishes are permanently included and further options can be prepared on request.

Yes, gluten-free bread and cereals are available; guests are asked to notify staff for special items.

Yes, the on-site restaurant offers both à-la-carte lunch and dinner service daily.

Yes, the cosy bar welcomes both hotel residents and external visitors.

Yes, a separate children’s menu with smaller portions is available on request.

Flexible rates can be cancelled free of charge until 18:00 on the day of arrival; special and pre-paid rates are non-refundable.

Yes, at Leonardo Hotel Hamburg-Stillhorn, pets are welcome on request for a cleaning surcharge of approximately €15 per night.

Guests must be at least 18 years old to check in without a guardian.

Yes, a credit card pre-authorisation covering the total stay and incidental charges is taken at check-in.

Yes, luggage can be stored free of charge at the reception before check-in or after check-out.

Yes, both services can be arranged in advance or on the day, subject to availability and an additional fee.

Smoking is prohibited in all interior areas; designated outdoor smoking zones are provided.

Yes, group bookings generally require a written contract, deposit and separate cancellation deadlines.

Yes, express check-in and fast check-out are available for guests who request the service in advance.

Major credit cards (Visa, MasterCard, American Express), EC/Maestro debit cards and cash in euros are accepted.

Leonardo Hotel Hamburg-Stillhorn lies about 9 kilometres south-east of the historic city centre, roughly a 15-minute drive.

The journey by car normally takes 25–30 minutes, depending on traffic.

Guests should leave the A1 at exit 36 “Hamburg-Stillhorn”, then follow signs for Stillhorn.

No, the hotel does not run a dedicated airport shuttle but can arrange taxis or private transfers.

The closest stop is the “Stillhorn” bus stop, about a 3-minute walk from the entrance.

Yes, the port area can be reached by car in around 15 minutes via the A255.

Yes, free parking bays large enough for coaches are available on the hotel grounds.

The entrance to the Heuckenlock tidal creek reserve is approximately 1 kilometre from the hotel.

Yes, reception will happily order licensed taxis or arrange car-rental deliveries on request.

Yes, secure indoor space for storing bicycles can be provided free of charge.

Yes, Leonardo Hotel Hamburg-Stillhorn features a modern fitness room equipped with cardio and strength machines that is open daily.

Yes, guests at Leonardo Hotel Hamburg-Stillhorn can relax in the on-site Finnish sauna at no extra cost.

Yes, fresh towels are supplied in the wellness area so guests need not bring their own.

Yes, scenic jogging and cycling paths along the Elbe dyke start just outside the property.

Yes, the concierge team will organise city tours, harbour cruises and tickets on request.

Yes, an outdoor playground is situated adjacent to the terrace; no dedicated indoor playroom is available.

No, regular live music events are not scheduled, although occasional themed evenings may be announced.