FAQ about Leonardo Hotel Hamburg Altona

Check-in at Leonardo Hotel Hamburg Altona officially begins at 15:00, while check-out must be completed by 12:00 noon.

Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas.

Yes, the reception desk operates around the clock, guaranteeing assistance at any time.

Leonardo Hotel Hamburg Altona offers secure covered parking located beside the building; the fee is €19 per day and no reservation is required.

Yes, German- and English-speaking team members are always present, with additional languages available.

Leonardo Hotel Hamburg Altona features 191 contemporary guest rooms spread across several categories.

Yes, six daylight meeting rooms equipped with modern technology accommodate conferences and corporate events.

Yes, every room offers individually controlled air-conditioning along with adjustable heating for comfort.

Yes, every room offers a coffee machine and tea; kettles are available on request.

Yes, all guest rooms contain a small refrigerator/minibar for personal refreshments.

Yes, irons and ironing boards are available on request through the reception desk.

Yes, hairdryers are provided in every bathroom, and complimentary toiletries are available at reception upon request.

Yes, hypoallergenic bed linen and additional pillows can be arranged before or during the stay.

No, room service is provided only during limited hours rather than throughout the night.

Yes, same-day laundry and professional dry-cleaning services can be organised via reception.

Yes, specially adapted rooms and step-free access are available for guests with reduced mobility.

A substantial buffet breakfast is prepared and served each morning at Leonardo Hotel Hamburg Altona.

Breakfast is served 06:30–10:30 Monday–Friday, and 06:30–11:30 on weekends and holidays.

Yes, the restaurant serves lunch 12:00–14:00 and dinner 18:00–21:30 daily.

Yes, clearly labelled vegetarian and vegan dishes are included on the restaurant’s menus.

Yes, gluten-free products such as breads and cereals are available when requested in advance.

An inviting lobby bar at Leonardo Hotel Hamburg Altona serves cocktails, wines, coffees and light snacks all day.

Yes, non-resident guests are also welcome to enjoy the bar.

Yes, child-friendly menu options are available on request.

Cancellation terms depend on the rate; flexible bookings may be cancelled free of charge until 18:00 on arrival day, whereas non-refundable rates cannot be changed.

A valid government-issued photo ID and credit card are required, and the minimum check-in age is 18 years.

Yes, pets are welcome for €15 per night; please give prior notice.

Yes, the hotel is entirely smoke-free indoors, with smoking permitted only in designated outdoor areas.

Yes, complimentary luggage storage is provided both before check-in and after check-out.

Yes, early arrival or late departure can be arranged subject to availability and possible fees.

Yes, a credit-card pre-authorisation is typically taken at check-in to cover incidental charges.

For bookings of six rooms or more, different conditions and supplements will apply; contact the sales team for details.

Leonardo Hotel Hamburg Altona is situated on Beerenweg 1A in the Altona-Bahrenfeld district, west of Hamburg’s city centre.

Ottensen S1 station lies 900 metres away; Bornkampsweg bus stop is 300 metres.

Hamburg Airport is approximately 16 kilometres away, a car journey of 20–25 minutes.

No, the property does not operate its own airport shuttle service.

Barclays Arena, Volksparkstadion and the expansive Altonaer Volkspark can all be reached on foot in about 20–25 minutes.

Yes, reception arranges taxis anytime; an on-site car-hire desk operates with variable hours.

No, bicycles are not rented directly, but reception will gladly direct you to nearby rental outlets.

The exhibition grounds are roughly 4 kilometres away and reachable by bus in about 20 minutes.

Leonardo Hotel Hamburg Altona provides a modern fitness room with cardio and strength equipment for guests.

Yes, a small wellness area features a relaxing Finnish sauna for guest use.

No, professional spa or massage treatments are not available on site.

No, scheduled fitness classes or personal training sessions are currently not offered.

No, there is no rooftop terrace; guests may sit on lounge chairs outside the entrance.

Yes, reception will gladly assist with booking guided tours or tickets, although no dedicated ticket desk exists.

No, regular evening entertainment or live music events are not organised on site.

Yes, children may use the fitness room and sauna when supervised by an accompanying adult.

The largest meeting room at Leonardo Hotel Hamburg Altona accommodates up to 120 participants in theatre seating.

Yes, professional audiovisual equipment such as projectors, screens and sound systems can be provided.

Yes, the culinary team supplies coffee breaks, working lunches and multi-course banquet catering.

Yes, rooms can be configured in theatre, classroom, U-shape, boardroom or banquet style as required.

Yes, competitively priced day-delegate packages combining room hire, equipment and catering are available.