FAQ about Leonardo Hotel Düsseldorf City Center

Yes, at Leonardo Hotel Düsseldorf City Center, complimentary high-speed Wi-Fi covers all rooms, meeting spaces, and public areas.

Yes, the reception desk operates 24 hours daily for check-in and assistance.

Check-in at Leonardo Hotel Düsseldorf City Center begins at 15:00, while check-out is required by 12:00 noon.

Yes, staff members speak German, English and additional languages to assist international guests.

Yes, Leonardo Hotel Düsseldorf City Center offers an underground on-site car park, charged at €21 per night, with unlimited entry and exit for guests.

There are four fully equipped meeting and conference rooms available for events.

Yes, accessible guestrooms, step-free entrances, adapted lifts and toilets are provided for mobility-impaired guests.

Yes, baby cots and extra beds can be placed in suitable rooms upon prior request.

Yes, every guestroom is equipped with individually adjustable air-conditioning and heating.

Yes, every room provides coffee-making facilities; a selection of teas is delivered promptly upon request from housekeeping.

No, guestrooms feature an empty refrigerator for personal items instead of a stocked minibar service.

Yes, every bathroom at Leonardo Hotel Düsseldorf City Center is stocked with complimentary toiletries such as shampoo, shower gel and soap.

Yes, irons and ironing boards are supplied in some rooms and immediately delivered on request.

Rooms feature flat-screen TVs providing satellite and international channels plus radio stations.

No, room service at Leonardo Hotel Düsseldorf City Center is available from 11:00 to 23:00.

Yes, same-day laundry and dry-cleaning services are available Monday through Friday.

Yes, each morning Leonardo Hotel Düsseldorf City Center serves an extensive hot and cold buffet breakfast.

Breakfast is served 06:30–10:30 Monday–Friday and 06:30–11:00 weekends and holidays.

Yes, vegetarian and vegan dishes are always available and clearly marked on the menus.

Yes, gluten-free bread and other items are provided on request at the breakfast buffet.

Yes, the cosy lobby bar serves drinks daily from 17:00 until 00:00, providing a relaxed atmosphere for evening gatherings.

Yes, the bar welcomes both hotel residents and external guests without reservation.

Yes, highchairs are provided and child-friendly dishes can be prepared on request.

Yes, packed lunches can be prepared for guests who pre-order at reception.

Yes, the Vitruv restaurant offers an à la carte menu for both lunch and dinner in a comfortable, contemporary setting.

Flexible bookings may be cancelled free of charge until 18:00 on the day of arrival.

Yes, a credit-card pre-authorisation equal to the total stay plus incidentals is taken at check-in.

Yes, early check-in or late check-out can be arranged subject to availability; an extra fee may apply.

The minimum age for the person signing the registration card is 18 years.

Yes, luggage may be stored free of charge at reception before arrival or after departure.

Yes, pets are welcome on request for a supplement of approximately €15 per night.

The property is predominantly non-smoking; dedicated outdoor smoking areas are provided.

Yes, reservations of more than five rooms are treated as groups and different policies apply.

Yes, express check-in and express check-out options are available on request at reception.

Cash in euros, major credit cards and EC/Maestro debit cards are all accepted forms of payment.

Leonardo Hotel Düsseldorf City Center stands about 200 metres from the main station, an easy two-minute walk.

S-Bahn trains take roughly 15 minutes, while a taxi ride lasts about 20 minutes.

Currently, no dedicated airport shuttle is offered; reception can arrange taxis and provide public transport advice.

Düsseldorf Hauptbahnhof plus the U-Bahn stops at Oberbilker Markt and Oststraße are reachable on foot.

Yes, Königsallee can be reached on foot in around 15 minutes from the hotel.

Messe Düsseldorf and the CCD Congress Center are accessible in approximately 25 minutes by U-Bahn or taxi.

Yes, reception staff gladly arrange taxis and coordinate car-rental reservations on behalf of guests.

Yes, bicycles may be stored securely in the hotel’s underground car park; please contact reception for access arrangements.

A pleasant walk to the Altstadt takes roughly 20 minutes, about 1.6 kilometres.

Yes, an electric-vehicle charging station is installed in the underground car park for guest use.

Yes, Leonardo Hotel Düsseldorf City Center features a compact fitness room with cardio and strength equipment, free for guests.

Yes, access to the Finnish sauna is included in the room rate for staying guests.

Yes, fresh towels and chilled mineral water are provided inside the fitness and sauna area.

No, the property provides sauna and gym facilities only and no massage treatments.

Currently, the front-desk team provides detailed information on walking, bus or boat tours, but guests must make bookings directly with operators.

No, there is no scheduled live entertainment or music; the bar maintains a relaxed lounge atmosphere.

No dedicated library exists, but guests may relax in the lobby seating areas.

Use of the fitness room and sauna at Leonardo Hotel Düsseldorf City Center is restricted to guests aged 18 and above for safety and privacy reasons.

Yes, during warmer months a furnished outdoor terrace adjacent to the bar is available.