FAQ about Leonardo Hotel Chester

Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas.

Yes, the reception desk is staffed 24 hours a day for check-in, assistance and local information.

Check-in begins at 15:00 and check-out is by 11:00.

Yes, family rooms, baby cots and children’s meals are available, making the hotel well-suited to guests with children.

Yes, fully accessible bedrooms and step-free public areas—including adapted bathrooms and lifts—are available.

Currently, English is the primary language; guests needing assistance in other languages are encouraged to contact the team in advance.

No, the hotel has no on-site parking, but guests receive a discounted 24-hour rate at the Grosvenor Shopping Centre car park, two minutes’ walk away.

Currently, the hotel does not have dedicated conference rooms; the team can help arrange nearby venues on request.

Currently, standard rooms do not include a minibar; a small fridge is provided only in Executive-level rooms.

Yes, every room has an in-room refreshment dock with kettle, teas and ground coffee.

Yes, an iron and ironing board are available in all rooms.

Yes, a wall-mounted hairdryer is supplied in every bathroom.

Yes, all bedrooms feature individual climate control for air-conditioning and heating.

Currently, bedside sockets include USB charging ports in most room types; adapters are available from reception if required.

Yes, eco-friendly toiletries are provided in all bathrooms.

Yes, additional pillows and hypoallergenic bedding can be delivered to the room on request.

Yes, room service operates 24 hours with a reduced night menu after 22:00.

Yes, a hot and cold buffet breakfast is served every morning in the restaurant.

Breakfast is served 06:30–10:30 Monday–Friday and 07:00–11:00 weekends and bank holidays.

Yes, vegetarian and vegan dishes are included in the buffet spread.

Yes, the kitchen can prepare gluten-free dishes; guests should advise the team when ordering.

Yes, The Bar and Grill offers an all-day menu for lunch and dinner.

Yes, a children’s menu is available with smaller portions of popular dishes.

Yes, the on-site Bar and Grill serves drinks, cocktails and casual meals throughout the day.

Yes, express digital check-in and speedy check-out are available for added convenience.

Yes, a refundable £100 credit-card pre-authorisation is taken at check-in to cover incidentals.

Yes, luggage storage is offered free of charge at reception.

Guests must be at least 18 years old to register and occupy a room.

No, pets are not permitted; only registered assistance animals are welcomed.

No, the hotel is entirely non-smoking; designated outdoor areas are provided.

Yes, flexible rates may be cancelled free of charge up to 14:00 on the day before arrival; exact terms depend on the selected rate.

Yes, early arrival or late departure can be arranged subject to availability; a £10 per hour fee may apply.

The hotel is approximately a 5-minute stroll (about 400 m) from Chester Cathedral and sits inside the Roman walls.

Chester railway station is the closest, around a 15-minute walk (0.7 mile / 1.2 km).

Chester Racecourse lies roughly 0.5 mile (800 m) away, about 10 minutes on foot.

No scheduled shuttle is offered; reception can book private transfers or taxis on request.

The drive typically takes 35–40 minutes, depending on traffic.

Yes, the front desk can pre-book taxis and arrange car-hire with trusted local providers.

Yes, the riverfront is about a 10-minute walk south-west of the hotel.

Chester Bus Interchange and the Pepper Street park-and-ride stops are both within a 5-minute walk.

Yes, guests enjoy complimentary access to a compact fitness room with cardio and strength equipment.

No, the hotel does not schedule fitness classes; the team can recommend nearby gyms for classes.

Yes, reception can book or provide maps for guided walking tours and city excursions.

Currently, special race-day packages are not listed; guests should contact the hotel for any seasonal offers.

No, regular live entertainment is not hosted; the bar offers a relaxed atmosphere for drinks.

Yes, the concierge can schedule treatments at partner spas and salons within the city.

Currently, the property does not have a dedicated outdoor terrace; seating is available inside the Bar and Grill.

Yes, the front-desk team can help arrange tickets and transport to Chester Zoo and other local attractions.