FAQ about Leonardo Eden Hotel Amsterdam City Center

Yes, complimentary high-speed Wi-Fi is available throughout Leonardo Eden Hotel Amsterdam City Center, including all guest rooms and public areas.

Yes, the reception is staffed 24 hours a day, enabling seamless late arrivals and early departures.

It is officially classified as a 4-star Superior hotel under Hotelstars Union standards.

Yes, the entire hotel—including all rooms and public spaces—is strictly non-smoking.

Leonardo Eden Hotel Amsterdam City Center offers 391 contemporary guest rooms.

Yes, reception and concierge staff speak several languages, including Dutch, English, French, German, Spanish and more.

Yes, lifts and adapted routes make reception, lounge and other public areas wheelchair-accessible.

Yes, fully equipped meeting rooms are available for business gatherings and private events.

Yes, every room features individually controlled air-conditioning for personalised comfort.

Yes, all rooms include a coffee- and tea-making facility, typically a capsule machine comparable to Nespresso.

Yes, a pillow menu is provided and hypoallergenic bedding can be arranged upon request.

Yes, Leonardo Eden Hotel Amsterdam City Center offers designated canal-view rooms overlooking the Amstel that can be selected at the time of booking, subject to availability.

Yes, bathrooms are stocked with premium designer toiletries for added comfort.

Yes, baby cots are available free of charge for infants up to three years when requested in advance.

Yes, same-day professional laundry and dry-cleaning services can be arranged through housekeeping.

Yes, all accommodation categories include a flat-screen television with a broad selection of international cable channels.

Yes, premium bedding is a standard feature across all room types.

Yes, Leonardo Eden Hotel Amsterdam City Center serves an extensive buffet breakfast every morning.

Yes, the kitchen gladly prepares vegetarian, vegan and gluten-free options with prior notice.

Yes, an inviting lobby bar and coffee corner serve drinks and light bites from morning until late evening.

Yes, guests may order premium wines or chilled champagne at the bar for an additional charge.

Yes, a lobby mini-market stocks snacks, drinks and travel essentials around the clock.

Yes, vending machines offering drinks and snacks are located in the public areas.

Yes, non-resident visitors are welcome to enjoy drinks at the hotel bar.

At Leonardo Eden Hotel Amsterdam City Center, check-in commences at 15:00 and check-out is required by 12:00 noon.

Flexible bookings may be cancelled free of charge up to the deadline stated in the confirmation—typically 24-48 hours before arrival—whereas non-refundable rates incur the full stay charge if modified or cancelled.

The minimum age for check-in is 18 years.

No, pets are not permitted; however, certified service animals are welcomed without additional fees.

Yes, secure luggage storage is offered free of charge both before check-in and after check-out.

Yes, early arrival or late departure can be arranged subject to availability; a supplementary fee may apply.

Yes, a refundable security deposit or credit-card pre-authorisation of approximately €50 per stay is taken at check-in.

Special terms, payment schedules and cancellation policies apply to group reservations of nine rooms or more; enquiries should be directed to the sales team.

Visa, Mastercard, American Express, Diners Club, JCB, Eurocard, debit cards, cash and iDEAL are accepted.

Leonardo Eden Hotel Amsterdam City Center is located just off Rembrandt Square, only a two-minute walk from the lively plaza.

The nearest stops are Rembrandtplein tram stop and Waterlooplein metro/tram station, each about five minutes’ walk away.

Amsterdam Central Station is roughly 1.5 km away; the journey takes about 10 minutes by tram or taxi.

Schiphol Airport lies approximately 20 km from the hotel, a 25- to 30-minute trip by taxi or train.

Yes, the concierge can arrange private airport transfers on request; no scheduled shuttle operates.

Leonardo Eden Hotel Amsterdam City Center has no private parking but recommends nearby public garages and offers discounted rates for guests.

The Rijksmuseum, Van Gogh Museum, Anne Frank House, Dam Square and the Flower Market are all reachable on foot within 10–20 minutes.

Yes, staff will gladly arrange taxis or private car services at any time.

Yes, a stylish pool table is available in the lounge for guest enjoyment.

No, bicycles are not rented on-site; guests receive discount vouchers for nearby Black Bikes by Rembrandtplein.

Yes, the concierge desk at Leonardo Eden Hotel Amsterdam City Center arranges guided tours and handles ticketing for museums and attractions.

Yes, Leonardo Eden Hotel Amsterdam City Center provides inviting lounge areas with comfortable seating for relaxation and socialising.

Yes, the concierge team speaks multiple languages and happily curates personalised itineraries.