Support & FAQ | Leonardo Advantage Club

How can I become a Leonardo AdvantageCLUB member?

What happens after the registration?

I have not received the password reset email?

What happens if I lose or forget my password?

How can I amend my account details?

How can I earn points?

In which hotels can I redeem my AdvantageCLUB points?

Is my booking eligible to collect points?

I just joined the Leonardo AdvantageCLUB, but stayed at a participating hotel shortly prior to my registration. Can I earn points for that stay?

How can I check my collected or redeemed points?

When do my points expire?

Can I earn points for multiple reservations made for the same time frame?

Can I get the discount for multiple reservations if I already have a reservation for the same period?

How can I cancel a reservation with my member account?

What to do if I cannot see points for my recent stay?

I am having difficulties logging in to my account?

How can I apply the 15% discount on food and drinks in restaurants and bars?

How can I earn Reward Miles or BahnBonus points for a booking made in one of the Leonardo Hotels?

How can I change my earning preference?

How many Reward Miles do I get if I select the Miles & More reward program?

How many BahnBonus points do I get if I select the BahnBonus reward program?

Where can I see how many Reward Miles/ BahnBonus points I have collected so far in my member account?

When will my Reward Miles/ BahnBonus points be transferred to my corresponding third party account?

I am not an AdvantageCLUB member yet but I already stayed at Leonardo Hotels a few times in the past. Can I receive points/ miles for stays prior to my membership?

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Leonardo AdvantageCLUB FAQs

Leonardo AdvantageCLUB FAQs

Collecting for Miles & More or BahnBonus

Join our free loyalty programme and enjoy 10% off every online booking

Join our free loyalty programme and enjoy 10% off every online booking

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