Support & FAQ | Leonardo Advantage Club

How can I become a Leonardo AdvantageCLUB member?

What happens after the registration?

What happens if I lose or forget my password?

How can I amend my account details?

How can I earn points?

In which hotels can I redeem my AdvantageCLUB points?

Can I collect points by booking a Leonardo Hotel through any other website or through a third party?

I just joined the Leonardo AdvantageCLUB, but stayed at a participating hotel shortly prior to my registration. Can I earn points for that stay?

How do I redeem my AdvantageCLUB points?

How can I check my collected or redeemed points?

When do my points expire?

Can I earn points for multiple reservations made for the same time frame?

Can I get the discount for multiple reservations if I already have a reservation for the same period?

How can I cancel a reservation with my member account?

I can not see all of my reservations and their corresponding points within my account. How can this be fixed?

I tried to log in several times but I receive an error that my e-mail is not recognized. What can I do?

I do not have access to the email address I used for my AdvantageCLUB registration and forgot my password. How can I access my member account?

How can I apply the 15% discount on food and drinks in restaurants and bars?

How can I earn Reward Miles or BahnBonus points for a booking made in one of the Leonardo Hotels?

How can I change my earning preference?

Can I earn points/ miles for multiple memberships for the same stay?

How many Reward Miles do I get if I select the Miles & More reward program?

How many BahnBonus points do I get if I select the BahnBonus reward program?

Where can I see how many Reward Miles/ BahnBonus points I have collected so far in my member account?

When will my Reward Miles/ BahnBonus points be transferred to my corresponding third party account?

I am not an AdvantageCLUB member yet but I already stayed at Leonardo Hotels a few times in the past. Can I receive points/ miles for stays prior to my membership?

How do I redeem my BahnBonus or Miles and More points?

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Leonardo AdvantageCLUB FAQs

Leonardo AdvantageCLUB FAQs

Collecting for Miles & More or BahnBonus

Book Direct And Get 10% Off

Book Direct And Get 10% Off

AdvantageCLUB Contact