Guests reviews for Leonardo Boutique Hotel Krakow Old Town

Friendly stuff! Clean rooms! Delicious breakfast! Thank you!!!

Room and amenities match that of very good 4 Star with a very friendly and suppportive staff throughout the hotel. Location is very close to the Centres of interest and walking is a very pleasant way to visit and enjoy mostr of the local attractions. We will return here. Be careful of the address as there are two (2) Leonardo Hotels - this is the "Old Town".

Excellent from check in to check out. Liked the touch of the games in the bar.

A first class hotel in a superb location with very warm and friendly staff. Highly recommended

Great hotel near the Old Town for an affordable city break, the hotel is modern and clean with great staff. Location is central with only about a 5-10 minute walk to the city square or castle. Check-in/Check-out was quick and easy. The reception was very elegant each morning a side table was presented with a couple of nibble snacks like pretzels and wafers which was a nice touch. Bar was good, perhaps a little small for the size of the hotel, drinks were nice and standard city pricing, I would suggest reducing the citrus in the mulled wine and remove the slices of orange and berries in it as it was too sharp from the citrus and the berries made it difficult to drink towards the end. The food was nice, we had the pork loin which was basically a schnitzel on the bone so wasn't really what we were expecting but was ok. We also used room service on our visit which was nice, affordable and quick. When ordering we were asked if we wanted any sauces, like ketchup, mayo, bbq ect to which we said yes but then get charged 5 zloty (£1.05) per sauce for which isn't shown on the menu or told to the customer, perhaps make this clear so the customer can make an informed choice or just include in your costing and price so an extra charge isn't a surprise or needed. The room was clean with high ceilings however were quite small, its ok for a single person or a couple visiting for a couple of days but could do with being bigger for any longer stay as storage and space is very limited. The room has aircon/heating adjustable by a digital wall panel. The rooms lighting ect is activated by inserting your key card into a panel as you walk in, however this panel is either broken or far too loose as the key card is easily knocked out of the holder. The room is equipped with a small iron, ironing board, hair dryer, safe, small fridge, pod coffee machine and kettle. Sachets of instant coffee, Assam tea and powdered coffee creamer are provided but no breakfast tea or fresh milk/UHT milk sachets to which we had to get a cup of milk from the bar to keep in the room fridge and take a few extra breakfast tea bags from breakfast each day for the room, each time we asked reception they had none to give us. Breakfast was stocked well, mainly had cold breakfast as the hot wasn't particularly to our taste but had on a couple of occasions, the scrambled eggs could have been cooked a little longer as were very loose but again might be our preference. Could do with a couple of dairy free options, or even just include a flavour soya yoghurt with the other pots of yoghurt. The sides were a bit full of breakfast items so there's no worksurface to put your plate down as you go and have to balance your plate on top of things, not a big issue but something small that would improve experience. The tongues on the hot food were red hot and need napkins to be able to pick up, perhaps make space at the front or on top of the counter for utensil holders, this should be addressed fast as possible as all the guests were commenting on this as they burnt themselves trying to pick them up. On the safety aspect perhaps some clear guidelines for guests who haven't used a waffle machine before, the number of guests we saw with no clue that could have done with some instruction. Staff across all areas were very nice, welcoming and helpful, housekeeping come round every 3rd day as a minimum but also any day that you display a door hanger before 3pm which is great. All in all a great hotel at a good price in a good location. Whilst there are some improvements possible, that is the case with all hotels so I hope this review can help with making this place even better.

We have just returned from our stay in Krakow. The Hotel Leonardo Boutique was lovely. The staff were very friendly and helpful and their English was good. The hotel was a only a 10 minute walk from the Main Square so it was very easy to access things. All in all a lovely hotel.

The hotel was very beautiful and also the employees was very kind. The whole place was clean and organized, the breakfest was more than enough, they filled up all the time. I had only one problem: I booked two rooms and they put us on two separate floors. But apart from that the hotel was superb.

Great location between the old market square and Kazimierz.

The staff at Leonardo Kraków Old Town are always friendly, welcoming, and efficient. It’s always a pleasure to stay here.

Everything about the hotel was nice, staff, cleaning, breakfast was really good, we did not have it included but we bough it on the spot because of the food variety. It worth every penny. We had some issues with wifi connectivity, but we did not mind as we were in a city brake so short stay. Too exhausted after every day to mind about internet. Also the tv channel list can be improved. Overall great hotel, great room and great location just 8-10 min walking distance to Old town. 5-6 min to Wawel castle, and again 5-6 min to our trips meeting point. So that was perfect. I totally recommend ro stay here.

An excellent, beautiful hotel with an excellent location to the Old Town. Friendly staff and spotlessly clean. We'll definitely be back! Thank you.

We thoroughly enjoyed our visit to Krakow and the hotel was excellent: great location, comfortable, great breakfasts, lovely bar area and friendly staff. Perfect!

Excellent location, Beautiful court yard, friendly feel on arrival Christmas decorations in around entrance beautiful we had 3 Twin rooms Hotel was spotlessly clean we most definitely would stay there again

Fantastic clean hotel with lovely friendly staff .Close to were you would want to be

I cannot fault this place! Fabulous location,so close to the old town and the famous castle ( minutes walk).very clean,polite and friendly staff. The choice of breakfast was great and varied. I would definitely recommend it to everyone.

I didn't know this hotel before. I was looking for a place to stay during the conference and found a hotel in a good location, which also looked good in the photos. I chose it and I don't regret it, I'm really delighted!

While we arrived way to early we could leave our luggage at the hotel while exploring town. Due to booking mistakes by Booking.com we did at first not get the rooms we booked, but she helped us to correct this! The staff were very helpful with booking us an unforgettable excursion and made sure all details were taken care off. Rooms are very clean modern with arty touch and complete.

Lovely hotel, great location and staff were very friendly and welcoming. We travelled with a young child and the staff brought toys and sweets to the room for him. The only downside was one of the rooms was very small but the other was a great size. There was quite a bit of choice for breakfast but not what we're used to. Would definitely stay here again

comfort and unforgettable impressions.

Very very nice hotel! Immaculately clean everywhere, great location, 7 mins walk to the old town square. Staff polite and hopeful. Would absolutely recommend.

We all had an amazing time at this hotel. It was clean, food was great and the staff very friendly. An overall great experience. Would recommend to others and will hopefully return one day. Thank you for a lovely stay and Krakow is beautiful.

This is one of the nicest hotels we have ever stayed at (and we’ve stayed at a few!). Excellent value for money and staff really pleasant and helpful.

The hotel is at a very convenient place near the old town square and everything is in walking distances. The buses and trams are near by. A very clean hotel with pleasant atmosphere. The lifts are clean and you don’t have to wait for long. Everything is very clean. Our beds were made nicely with clean, crisp sheets every day. We had clean new towels everyday. Breakfast was excellent with lot of variety: cereals,nuts, fruit, juices, yoghurts, cooked breakfast , variety of breads, jams , cakes and biscuits. Lots of drinks with tea and coffee machines. The eating place was clean and the girls who worked there were polite and helpful.

everyone was very nice, they were always polite and helpful, from the reception staff to the cleaning ladies and the bar staff everyone was polite and made you feel at home. I would definitely visit again.

Amazing location, beautiful hotel, so modern and clean. Would stay again!

The room was outstanding, especially the bed and choice if pillows. One of the best appointed hotel rooms I have ever seen. The bar and restaurant area were very welcoming, and breakfast was superb. The location of the hotel in relation to the train station and the old town is ideal. Thank you.

Excellent

For a 3 star hotel this was much better than I was expecting. The room was compact but suitable for our needs. Shower was good and always had hot water. Toiletries were supplied along with a hairdryer and it had tea and coffee facilities. The hotel is within walking distance of the old town and the Jewish quarter, from about 10 minutes to a maximum of 30 minutes depending where you want to go. The hotel bar was great for that last drink before bed. Be warned it shuts at 11pm with no "last bell" so don't get caught out.

Came with two other couples for a 3 night stay. Hotel is very central and a short walk to the square / castle etc. We were on the second floor at the front, room was extremely clean, modern and had everything we needed. Shower was hot and shower gel smelt gorgeous. I did hear the trams throughout the night but by night 3 I slept through Breakfast was good, sausages, eggs, beans, fruit, cereal etc. no toaster as such just a bread grill but it managed. On the last day we thought we’d grab lunch before leaving for airport at 2pm but they didn’t serve food til 2pm. Even snacks, chips etc would have helped. Overall this is a perfect hotel to stay and visit the touristy bits and grab a drink before bed. (If you’re back before 11pm) I would recommend this hotel

Very helpful, explained everything enthusiastic and easily understood. Explained places to visit and also informed regarding booking our return taxi to the airport. A credit to your hotel.

Very happy with our stay. Thank you

This hotel is in an excellent location. The decor is warm and quirky. The staff could not be more helpful. Would have no hesitation in recommending!

Great location and accommodation with very welcoming, helpful and friendly staff.

When booking European breaks we always look for the availability of a Leonardo Hotel. The standard of these hotels is always exceptional and the service is efficient and friendly. Clean and comfortable, with great WiFi availability. We have found them to be centrally located in the cities we have visited, yet still reasonably priced.

Our friend chose the hotel for our visit to Krakow, to see the Christmas Market! It is ideally situated, just a short walk from the Old Town and Wawel Castle! The whole building is tastefully decorated and spotlessly clean! Great facilities and lovely comfortable rooms! Can’t recommend highly enough and we will definitely be visiting again!!

This is a must to stay at! Highly recommend this hotel and everything is close by, just a short walk to the main square!