Guests reviews for Leonardo Boutique Hotel Krakow Old Town

A really good hotel in a great location. Everything was very clean, the check-in process was quick and easy, and the rooms were cosy and comfortable. We stayed on the 5th floor and couldn’t hear any noise from other rooms or outside, which made for a very peaceful stay. Only thing was our room was only cleaned once in 4 nights even though we were out the room by 9:30 everyday and left the sign on the door. Overall though, a super hotel and we would definitely stay here again.

The hotel was very beautiful and also the employees was very kind. The whole place was clean and organized, the breakfest was more than enough, they filled up all the time. I had only one problem: I booked two rooms and they put us on two separate floors. But apart from that the hotel was superb.

Great location between the old market square and Kazimierz.

The staff at Leonardo Kraków Old Town are always friendly, welcoming, and efficient. It’s always a pleasure to stay here.

Everything about the hotel was nice, staff, cleaning, breakfast was really good, we did not have it included but we bough it on the spot because of the food variety. It worth every penny. We had some issues with wifi connectivity, but we did not mind as we were in a city brake so short stay. Too exhausted after every day to mind about internet. Also the tv channel list can be improved. Overall great hotel, great room and great location just 8-10 min walking distance to Old town. 5-6 min to Wawel castle, and again 5-6 min to our trips meeting point. So that was perfect. I totally recommend ro stay here.

An excellent, beautiful hotel with an excellent location to the Old Town. Friendly staff and spotlessly clean. We'll definitely be back! Thank you.

We thoroughly enjoyed our visit to Krakow and the hotel was excellent: great location, comfortable, great breakfasts, lovely bar area and friendly staff. Perfect!

Excellent location, Beautiful court yard, friendly feel on arrival Christmas decorations in around entrance beautiful we had 3 Twin rooms Hotel was spotlessly clean we most definitely would stay there again

Fantastic clean hotel with lovely friendly staff .Close to were you would want to be

I cannot fault this place! Fabulous location,so close to the old town and the famous castle ( minutes walk).very clean,polite and friendly staff. The choice of breakfast was great and varied. I would definitely recommend it to everyone.

I didn't know this hotel before. I was looking for a place to stay during the conference and found a hotel in a good location, which also looked good in the photos. I chose it and I don't regret it, I'm really delighted!

From.organising a private pick up at the airport until we left, this hotel was a lovely experience. The location is great - easy to access all areas of interest. The staff are friendly, efficient & helpful. The breakfast choice & quality was great. Our room was comfortable with all the facilities we needed. We had a wonderful stay in Krakow

Perfect stay, everything I have come to expect from Leonardo. Never disappoints. Very friendly staff. Views of the old town city wall.

We were there for 2 days and was a good choice. Room were beautiful, comfortable and spacious. Comfortable bed and super nice location. Breakfast was good and reception stay friendly.

We had a fabulous time at this hotel. Would definitely recommend well situated too

Friendly stuff! Clean rooms! Delicious breakfast! Thank you!!!

Room and amenities match that of very good 4 Star with a very friendly and suppportive staff throughout the hotel. Location is very close to the Centres of interest and walking is a very pleasant way to visit and enjoy mostr of the local attractions. We will return here. Be careful of the address as there are two (2) Leonardo Hotels - this is the "Old Town".

Excellent from check in to check out. Liked the touch of the games in the bar.

A first class hotel in a superb location with very warm and friendly staff. Highly recommended

Great hotel near the Old Town for an affordable city break, the hotel is modern and clean with great staff. Location is central with only about a 5-10 minute walk to the city square or castle. Check-in/Check-out was quick and easy. The reception was very elegant each morning a side table was presented with a couple of nibble snacks like pretzels and wafers which was a nice touch. Bar was good, perhaps a little small for the size of the hotel, drinks were nice and standard city pricing, I would suggest reducing the citrus in the mulled wine and remove the slices of orange and berries in it as it was too sharp from the citrus and the berries made it difficult to drink towards the end. The food was nice, we had the pork loin which was basically a schnitzel on the bone so wasn't really what we were expecting but was ok. We also used room service on our visit which was nice, affordable and quick. When ordering we were asked if we wanted any sauces, like ketchup, mayo, bbq ect to which we said yes but then get charged 5 zloty (£1.05) per sauce for which isn't shown on the menu or told to the customer, perhaps make this clear so the customer can make an informed choice or just include in your costing and price so an extra charge isn't a surprise or needed. The room was clean with high ceilings however were quite small, its ok for a single person or a couple visiting for a couple of days but could do with being bigger for any longer stay as storage and space is very limited. The room has aircon/heating adjustable by a digital wall panel. The rooms lighting ect is activated by inserting your key card into a panel as you walk in, however this panel is either broken or far too loose as the key card is easily knocked out of the holder. The room is equipped with a small iron, ironing board, hair dryer, safe, small fridge, pod coffee machine and kettle. Sachets of instant coffee, Assam tea and powdered coffee creamer are provided but no breakfast tea or fresh milk/UHT milk sachets to which we had to get a cup of milk from the bar to keep in the room fridge and take a few extra breakfast tea bags from breakfast each day for the room, each time we asked reception they had none to give us. Breakfast was stocked well, mainly had cold breakfast as the hot wasn't particularly to our taste but had on a couple of occasions, the scrambled eggs could have been cooked a little longer as were very loose but again might be our preference. Could do with a couple of dairy free options, or even just include a flavour soya yoghurt with the other pots of yoghurt. The sides were a bit full of breakfast items so there's no worksurface to put your plate down as you go and have to balance your plate on top of things, not a big issue but something small that would improve experience. The tongues on the hot food were red hot and need napkins to be able to pick up, perhaps make space at the front or on top of the counter for utensil holders, this should be addressed fast as possible as all the guests were commenting on this as they burnt themselves trying to pick them up. On the safety aspect perhaps some clear guidelines for guests who haven't used a waffle machine before, the number of guests we saw with no clue that could have done with some instruction. Staff across all areas were very nice, welcoming and helpful, housekeeping come round every 3rd day as a minimum but also any day that you display a door hanger before 3pm which is great. All in all a great hotel at a good price in a good location. Whilst there are some improvements possible, that is the case with all hotels so I hope this review can help with making this place even better.

We have just returned from our stay in Krakow. The Hotel Leonardo Boutique was lovely. The staff were very friendly and helpful and their English was good. The hotel was a only a 10 minute walk from the Main Square so it was very easy to access things. All in all a lovely hotel.

Very helpful, explained everything enthusiastic and easily understood. Explained places to visit and also informed regarding booking our return taxi to the airport. A credit to your hotel.

Very happy with our stay. Thank you

This hotel is in an excellent location. The decor is warm and quirky. The staff could not be more helpful. Would have no hesitation in recommending!

Great location and accommodation with very welcoming, helpful and friendly staff.

When booking European breaks we always look for the availability of a Leonardo Hotel. The standard of these hotels is always exceptional and the service is efficient and friendly. Clean and comfortable, with great WiFi availability. We have found them to be centrally located in the cities we have visited, yet still reasonably priced.

Our friend chose the hotel for our visit to Krakow, to see the Christmas Market! It is ideally situated, just a short walk from the Old Town and Wawel Castle! The whole building is tastefully decorated and spotlessly clean! Great facilities and lovely comfortable rooms! Can’t recommend highly enough and we will definitely be visiting again!!

This is a must to stay at! Highly recommend this hotel and everything is close by, just a short walk to the main square!

We had an amazing stay room was clean and tidy plenty of coffee teas milk I got from bar as don’t like powered milk . Breakfast was plentiful and plenty of choice all in all I’d recommend to my friends and would definitely stay again

Great location - hotel is just 10 minutes walk from the old town, memorable hall at the entrance, clean and nice rooms, pleasent staff, additional equipment in the room like flatiron with ironing board, hairdryer, coffee machine

Everything was even better than expexted. We were super happy. It was so nice to come in from a day outside in the cold and enter the warm and festively decorated lobby.

We had a lovely stay the Leonardo Hotel, the position was ideal for us and all tve staff were very helpful and friendly! Congratulations to all of the team! Thank you, we will definitely be back and would recommend to our friends!

From arrival to departure just perfect. Not to big a hotel with a great location and staff. Dennis on reception was on point in every way as were the other team

Would highly recommend this hotel , great location , friendly helpful staff, the rooms are a good size , cleaned on request,daily if you want, central location for pick up points for tours ,

We have just returned from a 4 night stay at The Leonardo Boutique Hotel Krakow. What A fabulous hidden Jewel of a hotel. Nothing flash from the street but you enter a beautiful foyer leading to reception. Throughout the hotel is spotlessly clean, well maintained and decorated to a level of high end decor that you would expect from the very best of boutique hotels. Our bedroom, although no huge was very clean and well equipt with everything you would require.. coffee machine iron, hairdryer, safe, fridge.The bed and pillows comfortable. I would suggest maybe an additional blanket for comfort would be a nice touch. We interacted with the staff regularly, at the bar, at reception booking transport. All staff appear to be young but very competent and were exceptionally polite and helpful. Breakfast deserves a special mention.. excellently presented and well worth the additional cost. Hot, cold, sweet, savoury, pastries, teas, coffee, syrups.. I could go on and on. Very very good. Location is also very good, just a short walk through the park opposite the hotel takes you into Old Krakow Town. Needless to say I would most definitely return here and also recommend my friends. Thank you we enjoyed our stay enormously.

Not my first stay at Leonard’s boutique in fact it’s my fourth because it is brilliant. Close to main square and pickup location for tours. Very good value for money, clean, lovely at Christmas too